Job Title: Customer Support Engineer
Organization: Sysnet Solutions Ltd
Duty Station: Kampala, Uganda
About Sysnet:
Sysnet Solutions Limited is the
leading innovating ICT Company in Uganda. With particular strengths in ensuring
customer satisfaction by providing stable and lasting solutions that are both
cost efficient and reliable. We pride ourselves on being positioned to provide
both individuals and organizations alike with scalable solutions based on each
client’s specific needs. Sysnet Solutions Limited provides reliable, world
class communications services to Businesses, Institutions, Communities and
Individual customers. We focus on consumer needs, offering the highest quality
of products and services to the market.
leading innovating ICT Company in Uganda. With particular strengths in ensuring
customer satisfaction by providing stable and lasting solutions that are both
cost efficient and reliable. We pride ourselves on being positioned to provide
both individuals and organizations alike with scalable solutions based on each
client’s specific needs. Sysnet Solutions Limited provides reliable, world
class communications services to Businesses, Institutions, Communities and
Individual customers. We focus on consumer needs, offering the highest quality
of products and services to the market.
Key Duties and Responsibilities:
- Charged with direct interaction with customers
and channel partners in support of new and existing products in our
growing network of utility and wireless networking products. - Works with other internal engineering teams to
resolve customer issues that have not been solved through problem
replication or known solutions. - Give level 1 support to all customers
- Host meetings with internal teams as required
to keep all stake holders informed of high profile / impact customer
issues as recorded in the issue management system
Qualifications, Skills and
Experience:
Experience:
- The
applicant must possess at least 2-3 years in Field experience in the
installation of Cisco switching / HP servers / structured cabling systems
and related products - The job
suitor must have experience in an ISP environment - Good
knowledge and understanding of Ethernet, TCP/IP routing, Network packet
analysis tools use and configuration. - Possess
excellent technical and analytical skills. - Solid
experience in problem analysis and resolution of software problems. - Proven
ability to function in a self-directed environment. - The
applicant should excel in a fast-paced, agile environment where critical
thinking and strong problem solving skills are required for success. - Highly
innovative thinker who is positive, proactive, and readily embraces
change. - Ability
to handle clients professionally during all interfaces. - Prior
sales support to help the sales team and end users select, optimal
installation configurations in a complex network environment. - Strong
written and verbal communication skills.
How to Apply:
All suitably qualified and interested
candidates should send their application letters and detailed CVs via
E-mailto: [email protected]
candidates should send their application letters and detailed CVs via
E-mailto: [email protected]
Deadline: 20th February, 2014
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