ISP Marketing Jobs – Sales Team Leader at Smile Communications

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Job Title: Sales Team Leader
Organisation: Smile Communications (U)
Ltd
Duty Station: Kampala, Uganda
Reports to: Senior Manager,
Marketing
About Us:
Our client
Smile Communications (U) Ltd is a leading ISP in Uganda offering 4G LTE super
fast, high quality and reliable internet access services. Smile delivers
affordable, high-quality and easy-to-use broadband access and communication
services to customers across Africa.

Founded in 2007, Smile is at the forefront of harnessing technologies to create
innovative solutions that enable the cost-effective deployment of advanced
communication services to everyone in Africa. 

Job Summary: The Sales Team Leader
will be responsible for proactively and systematically developing the new
direct sales business by managing, developing and mentoring the direct sales
teams’ performance to achieve set growth plans and sales targets for Smile
Communications.

Key Duties and
Responsibilities:
  • Responsible for capability building and routine
    management at ground level, i.e. walking with the Account Managers whilst
    they are visiting clients.
  • Offer guidance and development to all aspects
    of the Smile direct sales Account Managers.
  • Participate in the development of sales
    processes, monitor adherence to sales processes and recommend changes to
    any inconsistencies that may hinder sales within the direct sales channel.
  • Execution of direct sales strategies/ plans.
  • Coordinate sales forecasting, planning and
    budgeting processes for all direct sales Account Managers under
    supervision
  • Keep management up to date with market trends
    and competitor activity and pricing strategies.
  • Ensure timely execution of sales campaigns and
    collateral material.
  • Ensure communication to Account Managers
    regarding product information, pricing and technical support.
  • Guarantee superb customer service in line with
    Smile’s brand promise throughout Smile direct sales channel.
  • Ensure goals and plans are effectively
    communicated, understood and applied.
  • Ensure Account Managers daily routines are
    measured and managed, most importantly updating of client information into
    JIRA.
  • Provide any other ad hoc duties as assigned by
    the Direct Sales Force Account Managers
Key Performance Indicators:
  • OPCO Direct Sales Force customer (qualified
    leads capture, follow up on existing leads, gross and net adds/ new
    customer acquisitions) and revenue targets.
  • Team updates and management of JIRA.
  • Route adherence by Account Managers.
  • Superior level of customer services in line
    with the Smile brand promise.
  • Efficient allocation of resources, support and
    training.
  • Compliance to Smile sales and cash handling
    processes
Qualifications, Skills and
Experience: 
  • The applicant must possess a post graduate qualification
    in Sales.
  • A minimum of three years’ experience in
    distribution and sales to the consumer market.
  • Prior experience in Telecom or FMCG industry,
    or both, will be of added advantage
  • Excellent selling skills.
  • Strong leadership, communication and management
    skills.
  • Strong organisational skills.
  • The job holder should be acclimatized to the
    field rather than being in the officer
  • Flexible working hours to meet the needs of the
    business
How to Apply:
All suitably
qualified candidates should visit the web link below and create a profile on
the NFT Consult website by entering their e-mail addresses
Please visit
web link below and click Apply now if convinced you have the job requirements

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