The Ugandan Jobline

• Building relationships with existing customers
  in order to pro-actively anticipate and address future customer needs and
  identify sales opportunities.
• Cross-sell appropriate customer needs related
  products face to face and introduce customers to appropriate product/segment
  specialists
• The job holder will carry out customer
  servicing initiatives/requirements for face to face customers to
  pre-determined service standards
• Works to achieve sales and service targets
• Maintain statistics and monitor progress of
  target reporting and personal performance
• The job will require servicing the needs of own
  portfolio of customers, initiating cross-selling opportunities, meeting
  the review requirements
• Generate customer interest in products and
  services and open non-personal accounts
• Act as initial point of contact for borrowing
  requests to be passed onto a member of management
• Deal with general complaints from Small
  Business customers

• Complete follow-up paperwork and undertake
  administration activities to ensure effective, efficient and compliant
  operation of the branch inc. updating customer records.
• Partake in-branch marketing, special campaigns,
  promotions etc
• Work in liaison with the Barclays Business
  Lending/Credit Scoring Team
• Plan for campaigns/marketing initiatives of
  sales around current promotions or initiatives to meet Small Business
  objectives and targets
• Support the Barclays Small Business Team
  business development activity 
• Responsible for ensuring adequate Customer
  feedback and ensuring the appreciation of the Barclays brand.
• Achievement of the set personal sales
  objectives for Barclays.
• Contribution to Small Business team goals over
  and above personal objectives
• Analysing business volume and impact of
  referrals.
• Feedback from other Network & Specialist
  colleagues in Barclays
• Management & mitigation of operational
  risks, and compliance with all relevant policy.
• Core of Barclays behaviours.
• Achievement of personal goals agreed with assigned
  Line Manager at Barclays.

• The prospective Barclays employee needs to have
  operated in a customer facing role where service is paramount
• Prior experience in a sales environment
  preferably in a banking environment.
• Possess experience in a target driven role

• Familiarity and awareness of the Barclays Banking
  products, tariffs and services and knowledge of bank systems relating to
  small businesses and personal customers
• Customer service standards
• Excellent IT literacy skills
• Sales standards in line with regulation
• Knowledge on competitor information in relation
  to products and services
• High personal awareness of Group Services e.g.
  Barclaycard, Credit Scoring Unit and Central Operations Processing
• Detailed understanding of Risk Assessment
  Manual requirements and Small Business risk policy
• Good working knowledge of relevant legislation

• High Commercial / business Awareness
• Excellent Relationship building skills
• Excellent interpersonal skills (effective
  questioning and active listening)
• Service Excellence
• High personal Drive
• Possess the ability to plan and organise
• Highly adaptable to change

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