The Ugandan Jobline

• The Personal Banker will actively
  participate in specific Barclays product campaigns by ensuring that the
  products are explained to customers.
• Agree, meet and exceed targets for
  specific sales campaigns with the assigned Barclays supervisor.
• Maintain own sales performance statistics
  for management information usage.
• Own and manage personal product &
  channel sales targets to contribute towards the outlet sales objectives.
• Intuitively refer to the appropriate area
  of delivery for specialist product help or advice (e.g. Schemes or Home
  Loans) when uncertain about the product delivery or application process.
  Respond directly to the customer.
• Build, maintain and grow relationships
  with branch staff to ensure that non-sales staff refer customers to the
  Personal Banker when they identify a particular product or service need.
• In integrated branches, build effective
  relationships with Customer Advisors to ensure that they refer standard
  customers who become eligible for Prestige products and services.
• Complete account opening documentation
  together with customers and submit to the Barclays Bank Uganda Branch
  Manager for review before submitting to operations for processing.
• When selling loans to the Barclays Retail
  prestige customers, complete the financial analysis and statement review
  on customer accounts. Where customers do not meet the minimum criteria,
  advise the customer, verbally or in writing as the customer requires.
  Report such denials to the Branch Manager on a daily basis.
• Call customers when their accounts have
  been opened, generate welcome pack letters and send to customers to aid in
  the growth of the Barclays brand and presence.
• The Barclays Personal Banker will also
  ensure accuracy of each new account application, loan document,
  Barclaycard application and bank account mandate change. The Personal
  Bankers are held personally accountable for accuracy and quality of these
  and supporting documents that they complete and submit.
• Achieve operational rigour excellence in
  all aspects of procedures and processes personally undertaken to ensure
  green audit.
• Follow the Retail end to end account
  opening ensuring new accounts are authorized and KYC compliant. Escalate
  any items that exceed the agreed service level time lines or where there
  are unresolved KYC requirements, to the assigned Branch Manager.
• Comply with all general Barclays
  operational risk & rigour requirements e.g. KYC and anti-money
  laundering regulations.
• Occasionally, lend a hand to the Branch
  Manager to open and close cashier tills at the beginning and end of each
  day.
• Carry out as assigned by the Branch
  Manager.
• Own customer queries and complaints around
  account opening, loans and card applications and resolve in a timely
  manner. Escalate any unresolved queries, or queries not resolved in a
  short period of time to the Barclays Prestige Branch Manager.
• Build and grow relationships with internal
  service providers (Operations and KYC Helpdesk) to ensure a quick
  turnaround time of escalated queries and complaints.
• Direct customers to the appropriate delivery
  channel to meet their needs e.g. cashiers, drop boxes, ATM etc.
• Advise the Barclays customers as soon as
  cheque books, cards and other account items are ready for collection.
  Follow up with customers that have not collected the items within a reasonable
  time.
• Advise customers as soon as new loans are
  approved and encourage draw-downs on the new loans.
• When the Barclays branch is busy walk the
  queues- resolve quick inquires and direct customers to the correct
  counters.
• Restocks merchandising materials
  (pamphlets, forms) in the  Branch
  and advise the Branch Manager if supplies are running low.
• Together with the Barclays Branch Manager,
  open and close Prestige Cashier tills at the beginning and end of each
  day.
• Authorise cashier transactions above their
  teller limits.
• Act as cash custodian for the Prestige
  Branch. This involves checking cashier cash levels throughout the day,
  restocking cashiers or repatriating excess funds, and reordering cash from
  the external provider based on daily limits as set out.

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