Job Title: Passenger Services Manager
Organisation: Reputable
Company
Company
Duty Station: Entebbe, Uganda
Reports to: Chief
Executive Officer
Executive Officer
About Us:
A reputable company based in Entebbe invites applications from suitably
qualified candidates for the position above.
qualified candidates for the position above.
Key Duties & Responsibilities:
- Develop strategies to improve our customer
service quality; - Manages performance management program in
the department; - Attends to client concerns and takes
positive remedial action; - Supervise manpower deployment to ensure
effective customer service at all times; - Designs and participates in all in-house
training programs and also supports external training; Regularly reviews
existing training materials to ensure quality and suitability; - Ensures availability of working tools and
facilities, monitors the serviceability of work areas; - Participates in the recruitment of
department staff; - Offers orientation to new staff ensuring
that new hires are conversant with procedures and standards in the
shortest possible time; - Responsible for the discipline of staff in
the department and ensures compliance with the disciplinary code; - Monitors and ensures safety at the work
place. - Perform any other job roles as assigned by
the CEO.
Qualifications, Skills and Experience:
- The applicant should possess a bachelor’s
degree in Business Administration or equivalent; - A minimum of five years’ experience in a
supervisory position. - Additional training in customer service
management; good leadership, communication and interpersonal skills;
assertive and self driven; good administrative skills; culturally
sensitive; strong team player; - Computer literacy skills in Microsoft Office
suite.
How to Apply:
All those with a desire to work with this reputable company should endeavor
to send their most recently updated CVs and cover letters via post to P.O. Box
560, Entebbe, Uganda.
to send their most recently updated CVs and cover letters via post to P.O. Box
560, Entebbe, Uganda.
Deadline: 22nd January, 2014
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