The Ugandan Jobline

• Develop strategies to improve our customer
  service quality;
• Manages performance management program in
  the department;
• Attends to client concerns and takes
  positive remedial action;
• Supervise manpower deployment to ensure
  effective customer service at all times;
• Designs and participates in all in-house
  training programs and also supports external training; Regularly reviews
  existing training materials to ensure quality and suitability;
• Ensures availability of working tools and
  facilities, monitors the serviceability of work areas;
• Participates in the recruitment of
  department staff;
• Offers orientation to new staff ensuring
  that new hires are conversant with procedures and standards in the
  shortest possible time;
• Responsible for the discipline of staff in
  the department and ensures compliance with the disciplinary code;
• Monitors and ensures safety at the work
  place.
• Perform any other job roles as assigned by
  the CEO.

• The applicant should possess a bachelor’s
  degree in Business Administration or equivalent;
• A minimum of five years’ experience in a
  supervisory position.
• Additional training in customer service
  management; good leadership, communication and interpersonal skills;
  assertive and self driven; good administrative skills; culturally
  sensitive; strong team player;
• Computer literacy skills in Microsoft Office
  suite.

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