Job Title: Operational Clerk (25 Vacancies)
Organization: Frank Management Consult Limited
Duty Station: Kampala, Uganda
About US:
Our client, a fastest growing international micro-finance seeks qualified and experienced Ugandan nationals to urgently fill the above position
Key Duties and Responsibilities:
- Ensure that set standards pertaining Marketing and Customer Service are exceeded.
- Ensure that every opportunity to generate sales leads to the Sales Consultants and Loan Officers are maximized.
- Ensure the generation of leads through superior Customer Service to Walk in Clients, Existing Clients and Telephonic Enquiries.
- To form the support base for Loan Officers and all other Staff within the Branch
- To form a link between Head Office and other branch staff and to assist Branch Staff and Head Office in solving queries
- Capturing and Verification of All Loan Application and Information.
- To ensure that production targets are met through rendering effective backup and support services to all Branch Staff.
- To effect healthy administrative processes within the branch.
- Assess and provide feedback on customer satisfaction.
Detailed Job Tasks:
1. Administration:
- To ensure that all administrative tasks in the branch
- To ensure that credit granting (affordability calculations), are done according to the East Africa Training Manual/NSA Origination procedures, and are strictly adhered to.
- Ensure that all loan application are captured on NSA correctly and accurately.
- To manage the filing process by ensuring that all loan application have the necessary documentation
- Maintaining files as per the prescribed standard and format
- Updating the Repayment Control Sheets on a daily basis
- Ensure that the correct Procedures are followed when receipting, updating and reporting on payments.
- Monitor pending disbursement lists and follow up on any variances daily.
- Ensure that reports and administrative requirements are submitted in time.
- Ensure that all staff in the branch adhere to all Company policies and procedures at all times.
- Monitor, control and report on telephone usage in the branch through the completion of the Branch telephone register in respect of all calls made from the branch.
2. Customer Service
- Offer a professional, friendly and efficient service to customers focused on building relationships at all times
- Ensure that you are conversant with all services and products offered by the company.
- Ensure that all customer complaints/queries are dealt with immediately and that a record is kept of all actions taken to resolve the complaint and that the customer receives regular feedback regarding progress.
- Ensure that all customer complaints are recorded in the “Customer complaints register”.
- Forward all successful sales leads to the Branch Manager for allocation to the loan officers
- Seeing every client as a potential sales opportunity.
- Listening attentively to the client’s needs and suggesting a suitable product.
- Being friendly and accommodating.
- Offering assistance before it is asked.
- Greeting the client in a welcoming manner.
- Always acknowledging a person entering the branch.
3. Marketing
- Ensure that you contribute to the profitability of the branch by meeting repeat and walk in sales leads targets set by management
- Assist the Branch Manager and contribute to marketing initiatives.
- Distribute marketing material as and when instructed by the Branch Manager.
4. Corporate Image
- Assist the Branch Manager in keeping the branch and your work area neat at all times.
- Ensure that the marketing material in the branch is neatly displayed and that display windows are clean at all times.
- Advise the Branch Manager timeously on the ordering of additional marketing material.
- Ensure that maintenance issues are reported to the Branch Manager.
5. Company Assets
- Ensure that you update and maintain the asset register on a monthly basis
- Ensure that staff in the branch use equipment for the purpose intended.
6. General
- Attend training and meetings as and when requested by management.
- Ensure that you are presentable at all times and that you adhere to the company’s dress code.
- Ensure that you submit your annual leave planning to your manager in January of each year.
- Ensure that you complete your attendance register daily and that you submit it to your manager for verification.
- Ensure that company procedure pertaining to security is maintained and that you adhere to the company policy in regard to securing branch keys.
- Take the necessary steps in the event of theft, burglary or fire.
- Perform any additional duties over and above the ones listed in this job description as and when required by Management.
Qualifications, Skills and Experience:
- The applicant should hold a Bachelor’s degree in Business or a related field
- Two years’ administrative/Customer service experiences and recommended
- Two (2) years sales and marketing experience
- Good communication/listening skills
- Customer service focused
- Computer literacy skills
- Assertiveness
How to Apply:
If you meet the above minimum requirement, urgently email your to
Frank Management Consult Limited
Nyaku House, 1st Floor, Kampala, Uganda
Please send via Email to: [email protected] and cc to [email protected]
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