20 Loans Officer Jobs at Frank Management Consult Limited

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Job
Title:               Loans Officers (20 Vacancies)
Organization:      Frank
Management Consult Limited
Duty Station:       
Kampala, Uganda
About US:
Our client, a fastest growing international micro-finance seeks
qualified and experienced Ugandan nationals to urgently fill the above position
Key Performance
Areas:
  • To contribute to the
    profitability of the branch by effectively achieving set sales targets
    through actively and proactively identifying sales opportunities;
  • To keep the portfolio
    at risk at the acceptable minimum through actively following up on all
    clients for timely repayments;
  • To proactively and
    continuously deliver service excellence.
Key Duties and Responsibilities:
1. Production / Sales
  • To manage own sales
    production performance and implementing corrective actions to achieve
    target objectives;
  • Proactively driving
    sales through a combination of advertising, customer referrals and viral
    marketing (word of mouth).
  • Ensure that you
    contribute to the profitability of the branch by meeting individual sales
    targets set by management;
  • Effectively achieving
    set sales targets by actively and proactively identifying of
    opportunities;
  • Attend the daily
    planning and review meetings.
2. Marketing
·        
Leads
Prospecting through:
·        
Approaching
potential new customers;
·        
Gaining
an understanding of their business;
·        
Identifying
product suitability and generating customer product appetite where appropriate
Building a
relationship with potential clients by keeping in contact with them and making
regular contacts to determine their financial needs and provide support and
advise;
Taking
initiative to obtain new contacts/potential customers through innovative means
e.g. non-branded personalized flyers and responsible for building networks
through known contacts e.g. local employers, referrals.
Distribute
marketing material as and when instructed.
3. Loan Appraisals
  • Client business
    premises visits;
  • Ensure there is a good
    fit between the customer and the company;
  • Ensure the customer is
    able to repay the loan;
  • Ensure all key
    business risks are analyzed;
  • Ensure all financial
    computations are correct and customer meets affordability criteria;
  • Ensure all the
    information and data gathered is consistent and is verified by mandatory
    physical visits to the client’s business and residence;
  • Ensure cash flow and
    repayment capacity are correct and comparable to other similar businesses;
  • Ensure loan
    structuring fits the business, capacity and project;
  • Assessment of
    collateral by ensuring correct valuation, physical verification of
    existence and ownership and ensuring it adequately covers the loan value;
  • Assessment of
    guarantor to ensure they meet our affordability criteria through mandatory
    physical visits to the guarantor’s business and residence;
  • Member of application
    approval committee, including verification visits to customers’ business
    premises and homes with Approval Officers.
4. Collections
  • Submit daily collection
    reports as and when required;
  • Review and follow-up
    of Arrears Reports for own customer base;
  • Arrear customer
    collections visits;
  • Collection of
    outstanding deposit slips from customers;
  • Handling of receipting
    related queries for customers;
  • Assist in handovers to
    Enforcement where necessary;
  • Collections visits to
    guarantors;
  • Follow-up with
    customers in Enforcement and attempt to get a payment arrangement.
5. Portfolio Management
  • Perform loan
    utilization checks within one week after disbursement;
  • Responsible for
    clients’ loan performance by educating the clients on why they need to
    repay their loans in the stipulated loan terms and by monitoring your
    clients loan performance for any default;
  • Identification of
    customer business viability issues and handover to Enforcement where
    appropriate;
  • Review and management
    of customer portfolio (portfolio size, number of customers, portfolio at
    risk and arrears total);
  • Early monitoring of
    the customer portfolio by making regular visits to the customers’ business
    premises, especially during the first three (3) months after disbursement.
6. Administration
  • Responsible for the
    correct completion of application forms with customers;
  • Responsible for
    collection of the loan application supporting documentation;
  • Maintenance of
    customer files;
  • Responsible for
    developing and maintaining a potential client register with potential and
    existing client contact details and ensuring that the register is updated
    after every client contact and any referrals made;
  • Ensures that you
    complete the telephone register in respect of all calls made from the
    branch;
  • Ensures compliance of
    company rules, business processes and regulatory requirements;
  • Ensures compliance to
    the Branch Procedure Manual;
  • To ensure continuous
    compliance with sales process implementation (e.g. sales processes,
    policies and procedures, legislative requirements etc);
  • Ensure that all
    branch assets/equipment are accounted for at all times.
7. Customer Relationship Management
  • To proactively and
    continuously deliver service excellence;
  • Visit customers on a
    quarterly basis to assess performance of the business;
  • Collection of customer
    feedback on products and services in order to identify areas of
    improvement of our products and / or services;
  • Collection of updated
    customer data;
  • Providing professional
    customer services to clients and identifying repeat business
    opportunities;
  • Explain compliance
    requirements to clients and reasons for non approval of loan applications
    where necessary in a constructive way to build company and individual
    integrity;
  • Maintain a reminder
    system to ensure that follow ups are made to the clients and proactively
    contacting existing clients to inform them of new products, if they meet
    all requirements;
  • Ensure that all
    customer complaints/queries are dealt with immediately and that a record
    is kept of all actions taken to resolve the complaint and that the
    customer receives regular feedback regarding progress;
  • Attend to walk-in
    customers while in the branch and provide excellent customer service.
8. Corporate Image
  • Keeping the branch and
    your work area neat at all times;
  • Ensure that you are
    presentable at all times and that you adhere to the company’s dress code.
Qualifications,
Skills and Experience:
  • The Loans Officer
    should hold a Bachelor’s degree in a related field
  • Computer Literacy
    skills
  • 1-2 years sales and
    marketing experience
  • Experience in a
    financial institution will be preferred
  • High Integrity
  • Customer service
    oriented
  • Analytical /
    Structured thought process
  • Ability to work under
    pressure
  • Target driven and goal
    focused
  • Self motivated
  • Great interpersonal
    skills
  • Excellent
    communication skills
  • Ability to work in a
    team
  • Planning and
    organization skills
  • Valid drivers and / or
    riders License
How to Apply:
If you meet the above minimum requirement, urgently email your to
Frank Management Consult Limited
Nyaku House, 1st Floor, Kampala, Uganda
Please send via Email to:  robinson@frank-mgt.com and cc
to info@frank-mgt.com
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