Customer Research and Social Performance Analyst Job Opportunity at FINCA International

  Banking Jobs in Uganda, Economics Jobs in Uganda, Other Jobs in Uganda, Uncategorized
Organisation: FINCA
International
Duty Station: Kampala,
Uganda
 About Finca:
FINCA
International, one of the world’s leading microfinance institutions,
provides financial services to more than 1,000,000 clients through 22
wholly-owned and operated subsidiaries in Africa, Eurasia, Latin America and
the Middle East and South Asia. FINCA is a pioneer in providing microfinance
products and services including credit, savings and money transfers to the
lowest income entrepreneurs.
Job Summary: The
Customer Research and Social Performance Analyst is a Hub position, serving as
a technical resource to support and oversee subsidiaries’ Research and Social
performance activities under the Marketing department with close technical
coordination by FINCA International (F/I)’s Senior Manager for Customer
Research. The job holder will also focus on the production of high quality
customer or market intelligence by enhancing the research function, utilizing
proper processes, tools and analysis to inform business strategy and the
fulfillment of FINCA’s social mission. 
He/she will supervise the collection, cleaning, analysis and reporting
of customer and market data, in observance of the requirements and procedures
as promulgated by FINCA International. 
The CRA will enhance the quality and reliability of all customer and
market intelligence so that it becomes the critical tool for making strategic
and tactical business decisions and contributes to improve sustainability and
social performance. This will include 1) Research management (customer, market
and social performance research, 2).Analysis and Reporting; 3) Training and
Capacity Building of the subsidiaries in the area of research.
Qualifications, Skills and Experience: 
  • The applicant must possess a bachelor’s or
    master’s degree in a field requiring data and analytical skills, with a
    strong technical background in statistics. Preference for advanced degree
    in statistics or economics
  • A minimum of three to five years’ professional
    experience in a business or academic setting; including financial or
    related services, consulting firm, think-tank or university.
  • Prior experience with the design and
    implementation of research programs.
  • Significant field experience with customer
    interviewing or other primary research techniques
  • Prior experience collecting, analyzing and
    presenting data, especially consumer data
  • Ability to write and speak English at a
    professional and publishable level;
  • Knowledge of French, Kiswahili or other
    regional languages is preferred.
  • Research design, including surveys, data
    collection and validation.
  • Statistical analysis and modeling skills
  • Possess the ability to generate original
    research ideas.
  • Rigorous quantitative analysis and presentation
    skills.
  • Solid organizational skills, particularly for
    electronic files and data
  • Client service orientation skills
  • Possess the ability to operate effectively in a
    fast-paced international environment
  • Knowledge of statistical software (SPSS),
    advanced Excel (pivot tables, analysis) and graphical presentation.
  • Proficiency in Microsoft office
  • Geographic information systems (GIS) and data
    collection software experience is preferred
How to Apply:
All suitably
qualified and interested candidates should endeavor to send their online
applications through the Finca International HR Management System, by clicking
on the web link below. Please review job requirements in detail before you
Apply.
Deadline: 21st February 2014

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