The Ugandan Jobline

• Ensure world-class
  service levels for all satellite/terrestrial installations 
• Conduct sampled site
  visits and ensure quality installations weekly
• Establish and
  maintain operational processes to achieve optimum service levels
• Adopt best practices
  in technical operations
• Telemetry usage and
  management (event and fault logging)
• Streamline processes,
  operational efficiency and cost effective delivery
• Work with the
  Operations and Sales Manager to assist high end clients
• Compile and submit
  timely reports as per weekly site checks done
• Provide hands on
  support for installer agents and dealers to perform quality installations
  and rectifications in the field
• Identify individual
  training needs and together with the trainers develop plans for immediate
  and long-term performance improvements.
• Proactively solve
  problems and provide timely resolution to ensure minimal impact to
  customer satisfaction.
• Identify the most
  appropriate course of action for problem resolution and effectively
  communicate plans to those impacted.
• Offer support to the
  supervisory team in to attaining the agreed service level objective and
  quality through real time monitoring of installer agent performance thus
  reducing call centre traffic
• Interact and
  coordinate all design activities with BTD Engineering department
• Ensure effective
  implementation of new firmware/software/hardware on various broadcast
  equipment/systems/platforms
• Take ownership of own
  training requirements and up-skilling of in-country technical support resources
  
• Perform any other
  duties and responsibilities as assigned by the supervisor.

• The applicant should
  possess a bachelor’s degree in electrical engineering or equivalent, three
  of which in a role related to technical broadcast
• Possess the ability
  to work at heights above ground level including masts and tower 50 meters
  to 200 meters
• Excellent computer
  literacy skills
• Excellent written and
  verbal communication, and interpersonal skills
• Self-motivated with a
  strong work ethic and able to demonstrate a drive for results with a
  professional approach.
• Excellent knowledge
  on customer care processes and procedures
• Possess excellent
  people management, leadership and counseling skills
• Prior experience with
  staff development, performance management, and cross training
• Possess a high degree
  of integrity, work ethics, a proactive and positive attitude
• Fluency in English
  language and at least one local language.
• Be an excellent team
  player.

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