Job Title: Head
of Operations
of Operations
Organisation: Bank of Africa – Uganda Ltd. (BOA)
Duty Station: Kampala, Uganda
Reports to: General Manager – Operations & Support
About BOA:
Bank of Africa – Uganda Ltd. is part of Groupe Bank Of Africa (BOA)
comprising 16 Commercial Banks, 3 Leasing Companies, 2 Investment Companies, a
Stock Brokerage Company, an Asset Management Company and a Mortgage Bank. It
spans 15 African countries and France, employing over 5,000 people. BOA
believes in Transparency, Expertise, Proximity and Responsibility.
comprising 16 Commercial Banks, 3 Leasing Companies, 2 Investment Companies, a
Stock Brokerage Company, an Asset Management Company and a Mortgage Bank. It
spans 15 African countries and France, employing over 5,000 people. BOA
believes in Transparency, Expertise, Proximity and Responsibility.
Job Summary: The Head of
Operations will offer strategic direction and over sight of the functions of
Global Operations, Domestic Operations, Branch Control, E-Commerce Operations,
ICT, Projects and Procurement.
Operations will offer strategic direction and over sight of the functions of
Global Operations, Domestic Operations, Branch Control, E-Commerce Operations,
ICT, Projects and Procurement.
Key Duties &
Responsibilities:
Responsibilities:
- Offer strategic leadership to the
Operations department and guide all its activities to support the Bank’s
growth strategies and achieve projected business results - Initiate, establish and maintain the
Bank’s operating policies and procedures; monitor and ensure their regular
update and consistent application - Design the operational risk management
framework for the department and supervise activities to ensure that the
risks associated with the Bank’s operational activities are acceptable and
well mitigated - Advise and set standards for the
implementation of operational processes; and continuously explore
opportunities to improve operational effectiveness and efficiencies while
monitoring compliance to relevant regulations, as well as achieving
business value and total customer satisfaction - Take lead in the timely, quality and
cost-effective project management of BOA Bank to create business value and
support the achievement of business objectives through planned initiatives - Effectively manage the integration of technology
into the Bank’s business operations and monitor the performance of all
deployed technologies to ensure effective and efficient business support - Overall supervision of all units under
Operations to drive business value and the achievement of business
expectations in line with internal and statutory banking standards - Monitor operational activities in order to
ensure the achievement of a firm level of compliance to internal controls
and adherence to the highest standards of quality both within the processes
and in the services to clients - Authorise expenditures within limit &
refer those above, whilst maintaining overall expenditure within budgetary
limits - Oversee the management of critical
business relationships, and ensure the protection of the Bank’s business
interests and achievement of all service-level agreements with suppliers - Manage motivate and develop the Operations
team through rigorous performance management, coaching, mentoring and
learning interventions to create a team able to deliver the Operations
mission. - Perform any other duties as assigned by
the General Manager – Operations & Support.
Qualifications, Skills & Experience:
- The Head of Operations must possess a Masters’
Degree in Business, Banking, Finance or Accounting desirable - Professional qualifications in Banking,
Finance, Accounting or related field e.g. ACCA, CFA, CPA etc desirable - At least eight years’ experience in
Banking Operations; 3 of which should be at senior management level - Excellent track record in driving
operational efficiency, contract management, technology and project
management - Good wwareness of current and future banking
trends and best practices - Solid knowledge of Business / Banking
ICT’s - Strong strategic and conceptual skills
- Proven Leadership and people management
skills - Strong Customer centricity
- High business acumen and excellent
financial skills - Strong decision-making, conflict
resolution and problem solving skills - Good knowledge and understanding of supplier
relations and negotiation skills - Very strong verbal and written
communication skills - Excellent team player with strong
interpersonal skills and the ability to build internal and external
networks - Possess the ability to work under
pressure, and exercise excellent judgment
How to Apply:
All suitably qualified applicants with a yearning to
join the banking sector with Bank of Africa – Uganda Ltd. (BOA) in the
aforementioned portfolio should please send their applications which should
include a cover letter, updated resumes (CVs) and send them preferably via
E-mail (no scans) or hand deliver them to our office in the address below. The
application should also include three references none of whom should be a
relative i.e. they should have supervised you, taught you or known you through
your work.
join the banking sector with Bank of Africa – Uganda Ltd. (BOA) in the
aforementioned portfolio should please send their applications which should
include a cover letter, updated resumes (CVs) and send them preferably via
E-mail (no scans) or hand deliver them to our office in the address below. The
application should also include three references none of whom should be a
relative i.e. they should have supervised you, taught you or known you through
your work.
Address to:
Human Resource Manager, Bank of Africa – Uganda, Plot 45 Jinja Road,
Kampala, Uganda.
Human Resource Manager, Bank of Africa – Uganda, Plot 45 Jinja Road,
Kampala, Uganda.
E-mail to:
[email protected]
[email protected]
Deadline: Monday, 20th January 2014
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