Job
Title: L1/L2 Engineers –
Support and Services
Title: L1/L2 Engineers –
Support and Services
Organisation: Tecnotree
Duty
Station: Kampala,
Uganda
Station: Kampala,
Uganda
About
Us:
Us:
Our Client, Tecnotree is a
global provider of telecom IT solutions and is seeking to recruit suitably
qualified candidates for the position above.
global provider of telecom IT solutions and is seeking to recruit suitably
qualified candidates for the position above.
Key
Duties and Responsibilities:
Duties and Responsibilities:
- He
should be able to manage all the Tecnotree Applications. - He
should be able to communicate well with the customer. - He
has to regularly communicate with Offshore for Reporting Purposes and to
Provide On-Time Resolution. - Problems/Issues/Defects
Recording and Dissemination - Diagnostics
of Problems/Issues/Defects - Setting
Severity Levels to Problems/Issues/Defects - Ownership
of Problems/Issues/Defects Ticket until Resolution - Problems/Issues/Defects
Analysis - Follow-up
and Resolve Problems/Issues/Defects within SLA - Workaround,
Corrective Fixes, Removal of Data Errors - Application
Maintenance - Provide
necessary Apps log to L3/L4/SME & all required support to diagnose a
reported problem - Regular
Reporting on Open/In Progress/Resolved Tickets to Next Level Managers - Pro-Active
Communications
Qualifications, Skills
and Experience:
and Experience:
- The
applicant should possess a Bachelor’s degree/Diploma kind of profile with
certification program from any of the major training institutions - At
least 2-4 years experience in a related role - Knowledge
in Telecom Operations - Oracle
9i,10g/11i - Pl/Sql
- Unix
(Solaris, HP-Ux, Aix) - Strong
Team Player - Good
Analytical Skills - Knowledge
on Java would be an added advantage
How
to Apply:
to Apply:
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