IT Careers – Customer Service Engineer at Fenix

  Information Technology (IT) and Data Jobs in Uganda, Uncategorized


Organisation: Fenix
Duty Station: Kampala, Uganda
Job
Summary: The Customer
Service Representative will be responsible:
·        
The provision of a readily available, service focused,
knowledgeable and experienced points of contacts for new and existing customers
·        
Ensure the customer needs are identified and fulfilled efficiently
and cost effectively.
·        
Maintain high level of integrity and ethical standards.
Key Duties and
Responsibilities:
·        
Provide sales support in region including sales activations and
demonstration
·        
Support and assist deliveries to new customers including customer
registration, mobile money usage and product usage
·        
Repair and return all units to customers with in a period of 7
days or less.
·        
Do home installations and customer field visits as needed.
·        
Manage the Customer Service Line as needed and proactively call
all new ReadyPay customers 1-2 weeks after purchase and again 3-4 months after
purchase.
·        
Log all customer phone calls complaints, questions, repairs and
swaps in the correct documents.
·        
Update, check, test and record all units always with the latest
firmware before sending to new or existing customers
·        
Support in design and roll out of all Fenix products by
preparing summaries of data collected through repairs and the customer service
line.
·        
Support in technical trainings for all Fenix staff, partners,
customers and technicians as needed.
·        
Provide ICT support to Fenix office and staff members
·        
Oversee the spares inventory in the Fenix lab and track all spares
that enter and leave the inventory.
·        
Send a weekly report on repairs, faults, customer calls and spares
inventory.
·        
Attend any other duties assigned to him by other departments,
especially those related to key sales and marketing needs.
How to Apply:
All suitably qualified
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses
Please visit web link
below and click Apply now if convinced you have the job requirements

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