Job Title: Senior Audit Manager – IT (1 Position) Organisation: DFCU…
IT Careers – Customer Service Engineer at Fenix
Job
Title: Customer
Service Engineer
Title: Customer
Service Engineer
Organisation: Fenix
Duty Station: Kampala, Uganda
Job
Summary: The Customer
Service Representative will be responsible:
Summary: The Customer
Service Representative will be responsible:
·
The provision of a readily available, service focused,
knowledgeable and experienced points of contacts for new and existing customers
The provision of a readily available, service focused,
knowledgeable and experienced points of contacts for new and existing customers
·
Ensure the customer needs are identified and fulfilled efficiently
and cost effectively.
Ensure the customer needs are identified and fulfilled efficiently
and cost effectively.
·
Maintain high level of integrity and ethical standards.
Maintain high level of integrity and ethical standards.
Key Duties and
Responsibilities:
Responsibilities:
·
Provide sales support in region including sales activations and
demonstration
Provide sales support in region including sales activations and
demonstration
·
Support and assist deliveries to new customers including customer
registration, mobile money usage and product usage
Support and assist deliveries to new customers including customer
registration, mobile money usage and product usage
·
Repair and return all units to customers with in a period of 7
days or less.
Repair and return all units to customers with in a period of 7
days or less.
·
Do home installations and customer field visits as needed.
Do home installations and customer field visits as needed.
·
Manage the Customer Service Line as needed and proactively call
all new ReadyPay customers 1-2 weeks after purchase and again 3-4 months after
purchase.
Manage the Customer Service Line as needed and proactively call
all new ReadyPay customers 1-2 weeks after purchase and again 3-4 months after
purchase.
·
Log all customer phone calls complaints, questions, repairs and
swaps in the correct documents.
Log all customer phone calls complaints, questions, repairs and
swaps in the correct documents.
·
Update, check, test and record all units always with the latest
firmware before sending to new or existing customers
Update, check, test and record all units always with the latest
firmware before sending to new or existing customers
·
Support in design and roll out of all Fenix products by
preparing summaries of data collected through repairs and the customer service
line.
Support in design and roll out of all Fenix products by
preparing summaries of data collected through repairs and the customer service
line.
·
Support in technical trainings for all Fenix staff, partners,
customers and technicians as needed.
Support in technical trainings for all Fenix staff, partners,
customers and technicians as needed.
·
Provide ICT support to Fenix office and staff members
Provide ICT support to Fenix office and staff members
·
Oversee the spares inventory in the Fenix lab and track all spares
that enter and leave the inventory.
Oversee the spares inventory in the Fenix lab and track all spares
that enter and leave the inventory.
·
Send a weekly report on repairs, faults, customer calls and spares
inventory.
Send a weekly report on repairs, faults, customer calls and spares
inventory.
·
Attend any other duties assigned to him by other departments,
especially those related to key sales and marketing needs.
Attend any other duties assigned to him by other departments,
especially those related to key sales and marketing needs.
How to Apply:
All suitably qualified
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses
Please visit web link
below and click Apply now if convinced you have the job requirements
below and click Apply now if convinced you have the job requirements
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