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• Interpretations
  of overall Retail Strategy into implementable short term steps and
  communicate it to the Retail branch network.
• Analysis
  of  information received through the
  branch network and provide recommendations to the Retail Management
  Committee for input into short, medium and long-term Retail strategy
  in-country

• Review
  the total performance for all branches in the region on a monthly basis
  and develop short term strategy shifts to ensure that overall performance
  targets can be met.
• Communicate
  strategy changes to Regional managers and area managers and ensure that
  any target changes are agreed.
• Recommend
  to the Retail Management Committee whether to open or close branches
  within his network.
• Review
  incident reports raised and provide guidance for future prevention
• Identify
  areas of improvement for existing products and processes.
• Create
  and identify strategies around this.
• Initiate
  plans for reduction of provisions, product and process improvements
• On
  invitation from the Retail Director present Retail initiatives to CMC

• Signoff of all budgeted branch expenses above Regional manager and
  Area manager limits. Only unbudgeted expenditure needs to be referred to
  the Retail Director.
• Signoff all dormant account and all other refunds above Regional
  manager and area manager limits.
• Hold cost centre for network related non branch expenses such as
  disturbance allowance, transportation costs e.t.c. Responsible for
  managing costs within budgets for these items.

• Develop
  and communicate an annual plan to optimize the resources (financial, human
  and physical) as agreed with the Retail Director. Involve Regional and
  area managers in developing the annual resource plan.
• Build
  and develop a high performing team through embedding performance
  development and coaching. Discuss and finalise Performance Development Plans
  and ratings for all branch managers in the area.
• Develop
  direct reports – identify potential leaders within a group of direct
  reports and ensure that development opportunities are created.
• Create
  an empowering environment for direct reports, encouraging individual
  ownership and initiative
• Determine
  and manage Training Needs Analysis and Succession plans for Regional and
  Area Managers and ensure they do the same for all their staff.
• Effective
  resource management/ planning that reflects current and future business
  requirements, ensuring that the correct balance of numbers, skills and
  experience, by playing an active role in recruitment and exits of direct
  reports. This includes evaluating requests from branch and area managers
  for additional staff, and may reallocate headcount between branches,
  within overall area headcount budget.
• Sign
  off leave requests received from direct reports.
• Initiates
  charges for direct reports when required, follows discipline process,
  together with HR and an independent chairperson.
• Dismissals
  are signed off by the functional head.
•  May act as appeals chairperson in cases
  that were unresolved during the first disciplinary enquiry, except for
  dismissal cases that have to be appealed to the MD. Also acts as first
  level escalation point for grievance cases.
• Research
  product sets in the UK and Europe and feedback suggestions to the product
  Team for further investigation.
• Research
  competitor products in the local market and make suggestions on
  improvements or changes to product.

• Act
  as the escalation point for HOT complaints. Visit high net worth or key
  clients on request from the Regional/Area manager.

• Provide
  cover for the other Regional managers, or Retail Director when required.
• Provide
  honest, direct and constructive feedback to others.
• Deputize
  for the Retail Director when required.
• Share
  knowledge experience and best practice with team members, branch managers
  and the broader business.
• Proactively
  interact with internal service providers to ensure a high level of
  customer service.

• Project manage all major
  organizational changes such as organizational structure changes or process
  changes within regional network.

• The applicant should be a graduate
  or possess relevant experience to compensate
• A minimum of three years Retail
  Management experience in a large branch
• People Management Skills
• Broad knowledge of the full Barclays
  Retail product set in-country, Local Business services, and Corporate
  Business services including Treasury.
• In-depth understanding of technical
  support systems e.g. Brains, WinFos
•  Good understanding of Barclays
  Retail in-country strategy, operating structure and interface with other
  functions
• Detailed working knowledge of Risk
  and Credit policies and procedures
• Good understanding of group
  structure and interfaces with other functions
• Detailed understanding of people
  policies and procedures
• Up to date knowledge of competitor
  and market activity in local area
• Communication and Presentation
• Business Management Skills
• Performance Management skills
• Resource Management Skills
• Cultural and Change Management
• Strong networking skills, both for
  internal and external networks
• Team-building
• Excellent planning and
  organizational skills
• PC Skills

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