Organisation: Barclays Bank
Duty
Station: Kampala,
Uganda
Station: Kampala,
Uganda
Reports
to: Manager Mandate
Remediation Project
to: Manager Mandate
Remediation Project
About
Barclays Africa:
Barclays Africa:
Barclays Africa encompasses
Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations
in 10 countries organised in four geographic areas: North Africa (Egypt), East
and West Africa (Ghana, Tanzania, Uganda and Kenya), Southern Africa
(Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Global Retail Banking, Corporate Banking, and Barclaycard operations
in 10 countries organised in four geographic areas: North Africa (Egypt), East
and West Africa (Ghana, Tanzania, Uganda and Kenya), Southern Africa
(Botswana, Zambia and Zimbabwe), and Indian Ocean (Mauritius and Seychelles).
Barclays Africa serves its
2.8m customers through a network of 573 branches and service centres providing
a variety of traditional financial products including retail mortgages, current
and deposit accounts, commercial lending, unsecured lending, credit cards,
treasury and investments.
2.8m customers through a network of 573 branches and service centres providing
a variety of traditional financial products including retail mortgages, current
and deposit accounts, commercial lending, unsecured lending, credit cards,
treasury and investments.
Job
Summary: The Account Remediation Maker/Checker will serve
as a member of the Liabilities Operations team under the Mandates at Archives
Remediation Project, providing key support in the remediation of customer
information held on file and in the system This role will include but not be
limited to:
Summary: The Account Remediation Maker/Checker will serve
as a member of the Liabilities Operations team under the Mandates at Archives
Remediation Project, providing key support in the remediation of customer
information held on file and in the system This role will include but not be
limited to:
·
Reviewing
of all mandates and related customer instructions held in the archives and
organizing them chronologically to provide a single customer view on file
Reviewing
of all mandates and related customer instructions held in the archives and
organizing them chronologically to provide a single customer view on file
·
Provision
of daily management information to the Project Manager of cases processed and
outcome
Provision
of daily management information to the Project Manager of cases processed and
outcome
·
Authorizing
of data captured in the system as part of the project process
Authorizing
of data captured in the system as part of the project process
Key
Duties & Responsibilities:
Duties & Responsibilities:
1. Review and update of
documentation held on customer files and related instructions in archives (80%):
documentation held on customer files and related instructions in archives (80%):
·
Review
customer files and add all related instructions to the file in chronological
order
Review
customer files and add all related instructions to the file in chronological
order
·
File
and clearly label the newly created customer mandates as per the new process
File
and clearly label the newly created customer mandates as per the new process
·
Review
information captured in the various systems used (FCR/KAMLS) and confirm
correctness.
Review
information captured in the various systems used (FCR/KAMLS) and confirm
correctness.
·
Check
and authorise all updates made in FCR and KAMLS as part of the project
Check
and authorise all updates made in FCR and KAMLS as part of the project
·
Make
appropriate account amendments or updates on customers’ accounts as required by
the business from time to time.
Make
appropriate account amendments or updates on customers’ accounts as required by
the business from time to time.
·
On
a daily basis, provide accurate and timely MI to line manager for accounts
checked and the results
On
a daily basis, provide accurate and timely MI to line manager for accounts
checked and the results
·
Provide
any support required for the project
Provide
any support required for the project
2. Query Resolution (10%):
·
Actively
respond to and resolve queries / issues raised to project team as assigned from
time to time
Actively
respond to and resolve queries / issues raised to project team as assigned from
time to time
·
Adhere
to the service level agreement (SLA) between the project team and project
Steering Committee
Adhere
to the service level agreement (SLA) between the project team and project
Steering Committee
3. Snap Checks and Controls
(10%)
(10%)
·
Conduct
regular snap checks as assigned by team manager or other members of
management
Conduct
regular snap checks as assigned by team manager or other members of
management
·
Adhere
to the IRM policies and project procedures for security of customer data
Adhere
to the IRM policies and project procedures for security of customer data
Qualifications,
Skills & Experience:
Skills & Experience:
·
The
applicant should possess a University
degree or equivalent qualification with good pass in English and Mathematics at
‘O’ level
The
applicant should possess a University
degree or equivalent qualification with good pass in English and Mathematics at
‘O’ level
·
A
minimum of one year’s working experience
preferably in a banking environment
A
minimum of one year’s working experience
preferably in a banking environment
·
Comprehensive
understanding of bank products
Comprehensive
understanding of bank products
·
Excellent
understanding of account opening requirements
Excellent
understanding of account opening requirements
·
Excellent
knowledge of KYC, IRM and related policies
Excellent
knowledge of KYC, IRM and related policies
·
Possess
keen eye for detail
Possess
keen eye for detail
·
Excellent
communication skills
Excellent
communication skills
·
Good
time management skills
Good
time management skills
·
Excellent
knowledge of KYC and related policies.
Excellent
knowledge of KYC and related policies.
·
Good
computer literacy application skills i.e. proficiency in MS Word ,Excel &
Outlook
Good
computer literacy application skills i.e. proficiency in MS Word ,Excel &
Outlook
How
to Apply:
to Apply:
If you feel challenged by
any of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
any of the above positions, and believe you can deliver on key deliverables as
outlined above, upload your application letter, current curriculum vitae and
photocopies of academic certificate to our recruitment website detail below:
Barclays is an equal
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
opportunity employer that recruits, develops and promotes people on merit, and
rewards outstanding performance, regardless of background and gender.
For queries contact us on
0417122453 or email: [email protected]
0417122453 or email: [email protected]
Deadline: 13th
January, 2014
January, 2014
For
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