Customer Service Representative Job Vacancy at Fenix

Job
Title: Customer
Service Representative

Organisation: Fenix

Duty Station: Kampala, Uganda

Job
Summary: The Customer
Service Representative will be responsible:

·
The provision of a readily available, service focused,
knowledgeable and experienced points of contacts for new and existing customers

·
Ensure the customer needs are identified and fulfilled efficiently
and cost effectively.

·
Maintain high level of integrity and ethical standards.

Key Duties and
Responsibilities:

·
Manage the Fenix Uganda Customer Service Line and provide high
quality customer service to all customers calling

·
Ensure that customers are assisted efficiently within the
timeframes laid down

·
Effectively cross sale company products and pass on sale leads to
the responsible persons

·
Identify customer needs effectively and book new customers
accordingly

·
Ensure the customers are fully informed of their rights and
obligations.

·
Plan daily activities that will mainly be dictated by customer
requirements

·
Gather complete and accurate data for the potential customers
calling

·
Implement all the required steps and controls on all the customers
to minimize risks

·
Call all new ReadySet customers 1-2 weeks after purchase and again
3-4 months after purchase.

·
Log all customer phone calls, complaints, questions, broken
accessories, repairs and swaps in the correct documents

·
Log all customer phone calls, complaints, questions, repairs,
broken accessories and swaps in the correct documents.

·
Ensure data entered into Fenix Customer Service systems is
accurate, high quality and thoroughly captures all information

·
Analyze customer service data on weekly basis

·
Send a weekly report on customer calls

·
Provide recommendations for improving customer service systems on
monthly basis

·
Provide recommendations for improving Fenix products based on
customer service data on monthly basis

·
Support in technical trainings for all Fenix staff, partners,
customers and technicians as needed.

·
Provide ICT support to Fenix office and staff members

·
Attend any other duties assigned to him by other departments,
especially those related to key sales and marketing needs.

·
Support in the sales and operations as needed.

How to Apply:

All suitably qualified
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses

Please visit web link
below and click Apply now if convinced you have the job requirements

Click
Here

Enter your email address:




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