Job Title: Several Customer Care Executives
Organization: Pride Microfinance Limited (MDI)
Duty Station: Kampala, Uganda
Reports to: Branch Accountant
About Pride:
Pride
Microfinance Limited (MDI) (Pride) is the leading Microfinance Deposit Taking
Institution in Uganda with 31 networked branches countrywide and 4 contact
offices; regulated by Bank of Uganda under the MDI Act, 2003. Pride is an equal
opportunity employer and is looking for mature and experienced individuals to
fill the vacancy above. These are dream career opportunities for highly
dynamic, creative and innovative astute performers within the financial sector
with a passion for growth.
Microfinance Limited (MDI) (Pride) is the leading Microfinance Deposit Taking
Institution in Uganda with 31 networked branches countrywide and 4 contact
offices; regulated by Bank of Uganda under the MDI Act, 2003. Pride is an equal
opportunity employer and is looking for mature and experienced individuals to
fill the vacancy above. These are dream career opportunities for highly
dynamic, creative and innovative astute performers within the financial sector
with a passion for growth.
Job Summary: The Customer Care Executives will
primarily be responsible for responding to clients’ inquiries and complaints. The
job holder will also be required to guide the clients of Pride to select the
most suitable products for them and also open new accounts and handle account
related issues.
primarily be responsible for responding to clients’ inquiries and complaints. The
job holder will also be required to guide the clients of Pride to select the
most suitable products for them and also open new accounts and handle account
related issues.
Key Duties and Responsibilities:
The Customer
Care Executives will be responsible for the following tasks:-
Care Executives will be responsible for the following tasks:-
·
Cross-sell
company’s products to clients and enhance / protect the reputation of the
company at all times.
Cross-sell
company’s products to clients and enhance / protect the reputation of the
company at all times.
·
Contribute
positively to branch performance by continuously achieving all set targets.
Contribute
positively to branch performance by continuously achieving all set targets.
·
Protect
and enhance Pride’s reputation at all times.
Protect
and enhance Pride’s reputation at all times.
·
Perform
any other tasks in the realm.
Perform
any other tasks in the realm.
Qualifications, Skills and Experience:
·
All
potential job suitors should hold a Diploma of Commerce, Economics,
Microfinance, Development Economics, Development studies, Business studies,
Accounting and Finance, Marketing, Financial Services, International Business,
Business Computing, Business Statistics, Entrepreneurship & Small Business
Management, Social Sciences, SWASA, Education, Mass. Com, Leisure and
Hospitality Management or in any other relevant / related field.
All
potential job suitors should hold a Diploma of Commerce, Economics,
Microfinance, Development Economics, Development studies, Business studies,
Accounting and Finance, Marketing, Financial Services, International Business,
Business Computing, Business Statistics, Entrepreneurship & Small Business
Management, Social Sciences, SWASA, Education, Mass. Com, Leisure and
Hospitality Management or in any other relevant / related field.
·
The
Candidates should also have two principle passes at Advanced Level and credit
passes in English and Mathematics at Ordinary Level.
The
Candidates should also have two principle passes at Advanced Level and credit
passes in English and Mathematics at Ordinary Level.
·
Experience
in Cashiering, sales and marketing is an added advantage.
Experience
in Cashiering, sales and marketing is an added advantage.
·
Excellent
customer awareness and good emotional intelligence skills
Excellent
customer awareness and good emotional intelligence skills
·
Possess
excellent interpersonal and communication skills.
Possess
excellent interpersonal and communication skills.
·
The
applicant should be willing to work in any part of the country.
The
applicant should be willing to work in any part of the country.
·
Fluency
in commonly used local languages in Uganda.
Fluency
in commonly used local languages in Uganda.
Age: Less than 27 years of age.
How to Apply:
If you
believe you meet our requirements, have the necessary skills and experience,
you desire to succeed and make a difference, then apply indicating your current
salary, salary expectation and attach a detailed CV, copies of complete
academic transcripts and professional certificates, postal address, names of three
professional referees and a daytime telephone contact to: The Head Human Capital
Management, Pride Microfinance Limited (MDI), Victoria Office Park, Block B,
Bukoto, Plot 6-9 Ben Kiwanuka Okot Close, P.O. Box 7566, Kampala – Uganda Tel:
+256 414 346297/346930/258150, +256 312 262365/6 Fax: +256 414 346 147 Email: [email protected]
believe you meet our requirements, have the necessary skills and experience,
you desire to succeed and make a difference, then apply indicating your current
salary, salary expectation and attach a detailed CV, copies of complete
academic transcripts and professional certificates, postal address, names of three
professional referees and a daytime telephone contact to: The Head Human Capital
Management, Pride Microfinance Limited (MDI), Victoria Office Park, Block B,
Bukoto, Plot 6-9 Ben Kiwanuka Okot Close, P.O. Box 7566, Kampala – Uganda Tel:
+256 414 346297/346930/258150, +256 312 262365/6 Fax: +256 414 346 147 Email: [email protected]
NB:
Only shortlisted candidates will be contacted.
Only shortlisted candidates will be contacted.
Deadline: Monday, 6th January
2014.
2014.
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