The Ugandan Jobline

• Designing and implementing key interventions to
  grow card usage for active cards and meet laid down growth targets.
• Develop strategies to ensure increased
  activation of cards by the inactive card base.
• Provide data that will enable the sales team to
  drive their sales targets.
• Satisfy client’s ongoing financial planning
  needs identified by Portfolio MI analyst and develop strategies and plans
  to implement unique customer solutions as appropriate such as Loan on Card
  and Loan on Phone products.
• Optimize portfolio potential in conjunction
  with Product  Manager, planning/undertaking effective marketing
  campaigns.
• Establish and develop card usage opportunities
  to meet the clients’ needs, introducing and working in conjunction with
  segment specialists, key among which will be Marketing.
• Optimize portfolio potential in conjunction
  with Sales Manager/Portfolio manager by supporting the various campaigns
  that the portfolio team runs with.
• Liaising with other departments to ensure
  smooth low of work and that customer queries are resolved in the shortest
  time possible.
• Customer service and complaints management
• Push Installments products, Spend Campaigns,
  CLM Model and Upgrades, pre approved card sales.
• Ensure Barclaycard Operations within the
  service level agreement times and sending weekly request to customer
  service for generation of LOP/EIP advise letters. Ensure delivery of Pre
  approved card application forms to CROPS.
• Generating daily reports on processing
  activity.

• Ensure that targeted level of business results
  (i.e. income, costs, client satisfaction and client recruitment) for
  jobholder’s own portfolio are maintain
• Adhere to standards, legal and regulatory, in
  accordance with the Barclaycard guidance

• Implement and maintain a coaching and training
  programme for the Portfolio team members.
• Manage and motivate staff recognizing
  outstanding performance
• Lead and direct staff to achieve business
  objectives

• The applicant should possess Good knowledge of
  the Card Industry
• Good understanding of Barclaycard operations
  and products
• A good understanding of Barclaycard’s systems,
  processes and procedures
• Detailed knowledge of the Bank’s telephone
  service standards
• A good understanding of the techniques of
  Performance Management
• Good understanding of the call centre
  management information systems
• Experience with call centre operations
  preferably in the banking industry
• Good knowledge of the Credit Card Industry
• People Management skills
• Communication and Presentation
• Excellent business awareness
• Business management skills
• Performance management skills
• Resource management skills
• Relationship management skills
• Team building skills
• Excellent  PC skills
• Excellent planning skills
• Good networking ability
• Integrity and professionalism
• Excellent communication skills
• Forward Planning
• Good analysis and Judgment
• Quality Conscious
• Adaptability
• Developing People
• Ability to prioritize

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