Organisation: Barclays
Bank
Bank
Duty Station: Kampala,
Uganda
Uganda
Reports to: Card
Operations Manager
Operations Manager
About Barclays
Africa:
Africa:
Barclays
Africa encompasses Barclays Global Retail Banking, Corporate Banking, and
Barclaycard operations in 10 countries organised in four geographic areas:
North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and
Kenya), Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean
(Mauritius and Seychelles).
Africa encompasses Barclays Global Retail Banking, Corporate Banking, and
Barclaycard operations in 10 countries organised in four geographic areas:
North Africa (Egypt), East and West Africa (Ghana, Tanzania, Uganda and
Kenya), Southern Africa (Botswana, Zambia and Zimbabwe), and Indian Ocean
(Mauritius and Seychelles).
Barclays
Africa serves its 2.8m customers through a network of 573 branches and service
centres providing a variety of traditional financial products including retail
mortgages, current and deposit accounts, commercial lending, unsecured lending,
credit cards, treasury and investments.
Africa serves its 2.8m customers through a network of 573 branches and service
centres providing a variety of traditional financial products including retail
mortgages, current and deposit accounts, commercial lending, unsecured lending,
credit cards, treasury and investments.
Job Summary: The Team
leader, Card Operations will be responsible for;
leader, Card Operations will be responsible for;
- Responsible for ensuring that all items to be
prepared for posting are properly authorized and within sanctioned limits - Responsible for the integrity of the quality
and service in the appropriate unit to ensure no lapses. - Be responsible for the control and monitoring
of cost elements within the unit - Establish and maintain effective working
relationship with internal and external customers. - Ensure that service levels are maintained and
adhered to. - Direct and motivate staff.
Key Duties &
Responsibilities:
Responsibilities:
1. Business
Management (70%)
Management (70%)
- Co-ordinate, monitor
and oversee the activities within the Unit - Responsible for the
control and monitoring of cost elements within the unit - Establish and
maintain effective working relationship with internal and external
customers. - Ensure that service
levels are maintained and adhered to. - Supervise work flow
to ensure no back logs and held over work. - Achieve operational
rigour excellence in all aspects of activities, processes and procedures
undertaken. - Comply with
operational risk and rigour standards in respect of protecting people,
customers, assets and the organization. - Implement plans to
rectify shortfalls in operational service - Achieve individual
operational performance targets and support the achievement of team
targets. - Achieve individual
customer service targets (both internal and external) and enable the
achievement of team targets by ensuring that team members work within
relevant service level agreements.
2. Team Leadership
(25%)
(25%)
- Develop and agree
individual performance objectives, standards and targets for staff under
direct control - Review regularly
performance against agreed objectives - Provide ongoing
coaching and feedback - Identify training
needs and recommend to the Manager training plans to satisfy those needs - Ensure quality
performance management processes and practices are undertaken - Lead the team
ensuring they are highly motivated and energized. - Embed PD and
personal development for staff in the unit. - Embed World class
customer service.
3.
Self (5%)
Self (5%)
- Agree performance
development objectives with the line manager. - Pursue
self-development to increase personal effectiveness, acknowledging
strengths and areas for development.
Qualifications, Skills
& Experience:
& Experience:
- The
applicant should possess good working knowledge of the Card Industry
processes.
- Good working
knowledge of operational risk and rigor requirements and standards
applicable to the relevant processes and procedures. - Working knowledge
and understanding of relevant legislation e.g. Visa and MasterCard
Regulations, Money Laundering, service standards, health and safety
standards etc. - General awareness of
Barclaycard International goals and objectives. - Financial accounting
knowledge - Knowledge of the
card centre operations. - Good Analytical
skills - Excellent
communications Skills - Good Interpersonal
skills - Good numeracy skills
- Quality
consciousness - Good personal
organization skills - Good team ethic
- Basic problem
solving - Excellent customer
awareness - Keyboarding / PC
skills
How to Apply:
If
you feel challenged by any of the above positions, and believe you can deliver
on key deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
you feel challenged by any of the above positions, and believe you can deliver
on key deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays
is an equal opportunity employer that recruits, develops and promotes people on
merit, and rewards outstanding performance, regardless of background and
gender.
is an equal opportunity employer that recruits, develops and promotes people on
merit, and rewards outstanding performance, regardless of background and
gender.
For
queries contact us on 0417122453 or email: [email protected]
queries contact us on 0417122453 or email: [email protected]
Deadline: 16th December,
2013
2013
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