The Ugandan Jobline

• Responsible for ensuring that all items to be
  prepared for posting are properly authorized and within sanctioned limits
• Responsible for the integrity of the quality
  and service in the appropriate unit to ensure no lapses.
• Be responsible for the control and monitoring
  of cost elements within the unit   
• Establish and maintain effective working
  relationship with internal and external customers.
• Ensure that service levels are maintained and
  adhered to.
• Direct and motivate staff.

• Co-ordinate, monitor
  and oversee the activities within the Unit
• Responsible for the
  control and monitoring of cost elements within the unit   
• Establish and
  maintain effective working relationship with internal and external
  customers.
• Ensure that service
  levels are maintained and adhered to.
• Supervise work flow
  to ensure no back logs and held over work.
• Achieve operational
  rigour excellence in all aspects of activities, processes and procedures
  undertaken.
• Comply with
  operational risk and rigour standards in respect of protecting people,
  customers, assets and the organization.
• Implement plans to
  rectify shortfalls in operational service
• Achieve individual
  operational performance targets and support the achievement of team
  targets.
• Achieve individual
  customer service targets (both internal and external) and enable the
  achievement of team targets by ensuring that team members work within
  relevant service level agreements.

• Develop and agree
  individual performance objectives, standards and targets for staff under
  direct control
• Review regularly
  performance against agreed objectives
• Provide ongoing
  coaching and feedback
• Identify training
  needs and recommend to the Manager training plans to satisfy those needs
• Ensure quality
  performance management processes and practices are undertaken
• Lead the team
  ensuring they are highly motivated and energized.
• Embed PD and
  personal development for staff in the unit.
• Embed World class
  customer service.

• Agree performance
  development objectives with the line manager.
• Pursue
  self-development to increase personal effectiveness, acknowledging
  strengths and areas for development.

• The
  applicant should possess good working knowledge of the Card Industry
  processes.

• Good working
  knowledge of operational risk and rigor requirements and standards
  applicable to the relevant processes and procedures.
• Working knowledge
  and understanding of relevant legislation e.g. Visa and MasterCard
  Regulations, Money Laundering, service standards, health and safety
  standards etc.
• General awareness of
  Barclaycard International goals and objectives.
• Financial accounting
  knowledge
• Knowledge of the
  card centre operations.
• Good Analytical
  skills
• Excellent
  communications Skills
• Good Interpersonal
  skills
• Good numeracy skills
• Quality
  consciousness
• Good personal
  organization skills
• Good team ethic
• Basic problem
  solving
• Excellent customer
  awareness
• Keyboarding / PC
  skills

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