Job
Title: Incident Manager
Title: Incident Manager
Organisation: Wipro Technologies
Duty
Station: Kampala,
Uganda
Station: Kampala,
Uganda
Qualifications,
Skills and Experience:
Skills and Experience:
- The
candidate should possess a Bachelor’s degree in IT, Computer Science or
related. An additional qualification e.g. Masters/Diploma in related field
will be an added advantage. - The
applicant should possess an ITIL certification (version 3) - Experience
in Incident management and Major Incident Management, preferably on
telecom environment. - Proven
customer support experience (at least 4 years) in a large scale and
diverse environment, with a particular emphasis on the use of problem
management processes, escalation procedures and related disciplines - Proven
background within problem analysis & management - Excellent
communication & influencing skills - Experience
of managing problems for multiple external clients - Good
interpersonal skills, with the ability to communicate clearly and
effectively to both IT and other Colleague staff. - Identify
the work required and organise, facilitate and / or perform the work with
only minimal guidance from senior management - Good
analytical skills; a structured and methodical approach - Highly
organised, with the ability to plan for short- to-medium term objectives - Strong
service attitude; builds lasting customer relationships, strives for
efficiency and effectiveness. - Commitment
to Quality Standards and continuous improvement. - Ability
to work with the team
How
to Apply:
to Apply:
All suitably qualified
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses
candidates should visit the web link below and create a profile on the NFT
Consult website by entering their e-mail addresses
Please visit web link below
and click Apply now if convinced you have the job requirements
and click Apply now if convinced you have the job requirements
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