Job Title: Underwriting & Customer Service
Executive
Executive
Organization: IAA-Resolution
Health East Africa Limited
Health East Africa Limited
Duty Station: Kampala,
Uganda
Uganda
About Us:
IAA-Resolution, which is a partnership between IAA
Healthcare and Resolution Health East Africa, offers healthcare packages that
provide our clients with high value in benefits and unique service. IAA- Resolution
has a strong accredited medical service provider network of over 500 hospitals,
clinics and doctors all across East Africa.
Healthcare and Resolution Health East Africa, offers healthcare packages that
provide our clients with high value in benefits and unique service. IAA- Resolution
has a strong accredited medical service provider network of over 500 hospitals,
clinics and doctors all across East Africa.
Job Summary: The
Underwriting & Customer Service Executive will ensure that incoming
business conforms to and Resolution’s underwriting practice and provide a
delightful customer experience.
Underwriting & Customer Service Executive will ensure that incoming
business conforms to and Resolution’s underwriting practice and provide a
delightful customer experience.
Key Duties and Responsibilities:
- To manage membership
registration as per the RI underwriting protocols. - To maintain the
underwriting process lead-times. (from receipt of business to dispatch of
cards and member documents within company set timelines) - Handle and resolve
internal and external customer queries, complaints and any issues related
to membership details/status raised via telephone, written correspondence
and walk ins. (response within 24 hours) - Handle and resolve or
escalate within specified timelines, issues interrupting or preventing the
smooth flow of application and membership processing. This includes
concession plans, system errors, defects, staff delays etc - Custodian of all
membership documents including: - Proper sorting, filing
and indexing for quick reference whether onsite or offsite. - Safe keeping of all
clients’ documents ensuring all the records are in order, accessible and
constantly updated. - Ensure soft copies are
filed of application forms and membership photos. - Prepare and generate
reports related to membership processing as required and as requested by
management. - Suggest ways of improving
processing timelines and improving efficiency and at the same time
escalate challenges and possible solutions. - Approval for individual
Refund/credit note request for both renewal and new business. - Obtain customer
information and update member contact records and changes in the existing
databases; - Communicate and record
any special arrangements or concessions given to the supervisors and IT
system support team e.g. out of ordinary plans, new limits, other riders,
loading, waivers etc - Any other duties
assigned.
Qualifications, Skills and Experience:
- The applicant should
possess a Bachelor’s degree in a business related field - Good knowledge of Ms
Office - 2
years’ experience in a service related post. - Added advantage if
working in insurance industry especially working with clients, brokers and
Independent agents.
How to Apply:
If you believe you are a team player
and would be a valuable resource to this ever growing brand, please:
and would be a valuable resource to this ever growing brand, please:
- Click here to register your application
- Email your application to [email protected] consisting
of your application letter and updated CV listing three references,
quoting the position in the email subject.
Only applications registered as
per step 1 with a matching CV sent to us shall be considered.
per step 1 with a matching CV sent to us shall be considered.
Deadline: 7th November,
2013
2013
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