Job Title: Technical
Support Specialist
Support Specialist
Organization: FreeBalance
Duty Station: Kampala, Uganda
About FreeBalance:
FreeBalance is making a difference in the world. Software solutions
from FreeBalance help governments around the world achieve new levels of
accountability and transparency to accelerate country growth. FreeBalance is a global provider of
software solutions for public financial management (PFM). PFM is an essential
part of the international development process. FreeBalance solutions support
government modernization, fiscal decentralization, and public finance reform
across all levels of government.
from FreeBalance help governments around the world achieve new levels of
accountability and transparency to accelerate country growth. FreeBalance is a global provider of
software solutions for public financial management (PFM). PFM is an essential
part of the international development process. FreeBalance solutions support
government modernization, fiscal decentralization, and public finance reform
across all levels of government.
Job Summary: The Technical
Support Specialist will have the opportunity to contribute to our on-going
success by delivering quality and timely technical services during the
implementation of our products to our customers for all project deployments.
Drawing upon your product/database/solutions expertise, you will also support
the Operations and Sales teams by providing proposal support, and serve as a
subject matter expert for technical analysis and specification efforts.
Support Specialist will have the opportunity to contribute to our on-going
success by delivering quality and timely technical services during the
implementation of our products to our customers for all project deployments.
Drawing upon your product/database/solutions expertise, you will also support
the Operations and Sales teams by providing proposal support, and serve as a
subject matter expert for technical analysis and specification efforts.
Key Duties and Responsibilities:
- Support the implementation
of FreeBalance Government Accountability Software - Conduct business
requirements reviews, prepare configuration design, and develop acceptance
test plan - Train and mentor
clients on the use of FreeBalance software in order to ensure
self-sufficiency and sustainability - Build confidence in
FreeBalance reputation in the market - Demonstrate a strong
sense of global citizenship and willingness to engage in global
initiatives at FreeBalance - Perform any other
duties as required
Qualifications, Skills and Experience:
- The ideal candidate
will be a graduate from university specializing in Commerce, Finance
and/or Human Resources - Demonstrate skills in
working with public sector accounting concepts and procedures (cash,
modified accrual, accrual and budgeting) - Demonstrate
understanding and knowledge of Human Resource Management processes - Demonstrate experience
with establishing financial/accounting policies and procedures - Previous experience
with ERP systems and/or financial software (SAP, GP Dynamics, Oracle
Financials, among others) - Strong analytical
skills and proven ability to identify and resolve problems - Demonstrated
experience working with customers resulting in a positive and ongoing
relationship - Demonstrated
experience in implementing and deploying software applications, gathering
and documenting client’s requirements, particularly for the development
and implementation of software applications - Ability to deliver
effective training programs - Strong and effective
interpersonal, communication and organizational skills - Ability to travel
internationally as required.
How to Apply:
All those with a desire for this job should express interest by
applying online and sending a cover letter and resume, through: http://www.freebalance.com/company/job_application.html
applying online and sending a cover letter and resume, through: http://www.freebalance.com/company/job_application.html
Deadline: 31st October, 2013
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