The Ugandan Jobline

• The
  primary objective is to maximise risk-adjusted portfolio
  contribution.   
• To
  manage and sustain a portfolio of SME Banking customers, building long
  term relationships founded on efficient and reliable support for their
  business. This is achieved particularly through quick risk decisions and
  managing consistency and quality of operational service.
• The
  jobholder will be responsible for business development both with new
  customers and with existing customers where they are expected to increase
  “wallet share”.

• Grow
  the team’s portfolio profitability by identifying new and existing
  customer potential including sales opportunities and new product promotion
  initiatives.
• Conduct
  customer meetings that have well defined call objectives, desired outcomes
  and a well-constructed plan.
• Deal
  with and find solutions to customer complaints
• Communicate
  all key messages to customers including agreed service standards,
  negotiated pricing, relationship team contact points (including
  introductions to new personnel) and new product changes
• Conduct
  annual and if appropriate, interim reviews of customers borrowing
  facilities
• Conduct
  annual and if appropriate, interim reviews with non-borrowing customers
• Determine
  the products that are most effective in meeting customers’ needs and be
  able to sell these at short notice both reactively and proactively
• Provide
  leadership in areas of expertise, particularly in the structuring of
  credits and the provision of products and services to customers.

• Manage
  team’s performance against key financial (risk-adjusted contribution)
  sales, service and operational targets.
• Consult
  customer owners/managers on financial/ credit issues and general business
  practice/ideas.
• Work
  closely with the Head of Enterprise Banking in driving and delivering
  business performance in the country
• Research,
  create and follow up on a target list for potential new business
• Identify
  priority customers using the Customer Relationship Planning templates to
  assess their present and potential contribution.
• Work
  in close partnership with Associate Relationship Managers and Credit
  Managers to ensure that credit applications for new and existing
  facilities are correctly prepared in accordance with existing
  policies/guidelines.
• Control
  the quality of the portfolio, using available triggers and adherence to
  Risk management guidelines and policies

• Lead
  a team of Enterprise Bankers within the SME team using a team based
  management approach
• Help
  team members to identify strengths and weakness in their own skills and
  attributes, review their self-development plans and ensure training and
  development needs are accommodated.
• Coach
  team members on relationship development, service quality and risk
  management.
• Assess
  Enterprise Bankers on performance against contract. Review and input
  Performance Development Reviews.

• The
  candidate should possess extensive knowledge of the  knowledge of the
  Core set products
• For
  Complex products, will have a detailed knowledge of the requirements of
  the more sophisticated customers
• A good
  knowledge of the products and services available in the SME Banking Sector
  is also required
• A
  broad understanding of policies and strategies within the country as they
  relate to the demands of the customer base
• Good
  understanding of Country and CBRM guidelines and credit risk policies
•  Knowledge
  of the Barclays Africa & Middle East Change Governance Framework
• Solid
  understanding of value based management principles
• The
  applicant must have attended License to lead programmes: D,C & G,
  Interviewing skills, PD Training, Coaching and mentoring, D&I
• Outstanding
  relationship and interpersonal skills
• Strong
  selling and negotiation Skills
• Strong
  Presentation Skills
• Relationship
  Skills
• Credit
  Risk Skills
• Leadership
  and Team Skills
• Communications
  Skills
• Commercial/sales
  focus
• Business
  development
• Managing
  Relationships
• Highly
  Innovative
• Adaptability
• Decision
  Making
• Team
  Results
• Active
  Listening
• Highly
  analytical and good judgment skills
• Training
  to affect effectiveness in this role
• Internal
  and external senior risk assessment and management
• Good
  Presentation skills
• Influencing
  and Negotiating
• Man-management/development
  skills
• Performance
  Management

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