Job Title: Product Manager BA4 – 00129896
Organisation: Barclays Bank
Duty Station: Kampala, Uganda
Reports to: Head of Cash
Management
Management
Job Summary: The Product
Manager will support the growth of Commercial Cash Management to a c£Xm
business by 2014 by driving & delivering local & global payables &
receivables product development & management, working closely with the cash
management teams in SA Cash Management and International Cash & Trade
Centres.
Manager will support the growth of Commercial Cash Management to a c£Xm
business by 2014 by driving & delivering local & global payables &
receivables product development & management, working closely with the cash
management teams in SA Cash Management and International Cash & Trade
Centres.
Key Duties &
Responsibilities:
Responsibilities:
1. Development of Product strategy 25%:
- Evaluate the
current competitive environment for payables & receivables products in
the country, identify market opportunities & work with the
Propositions team to develop strategic roadmap & solutions to grow
revenue or gain market share.
2. Delivery of Product Enhancements 25 %:
- Evaluate,
plan, optimise & deliver product design enhancements taking end-to-end
responsibility for the quality of service that is delivered to customers
across the product set.
- Ensure that
the legal and contingency requirements of the product set are established. - Work closely
with all areas to secure development support, appropriate systems
prioritisation and to develop testing plans. - Ensure
effective product launches ensuring all aspects are managed by the
relevant specialist areas including marketing communications, training,
systems and operations availability and contingency. - Monitor
Service Level Agreements (internal and external) and relevant KPIs. - Develop and
produce business cases to support enhancements and New Product Approval
governance process.
3. Product Performance
Management 25%
Management 25%
The
manager will also be responsible for maintaining product scorecard including:
manager will also be responsible for maintaining product scorecard including:
·
Profitability of Product
Profitability of Product
·
Service Performance
Service Performance
·
Risk Performance
Risk Performance
·
Sales Volumes
Sales Volumes
·
Complaints
Complaints
·
Proposed enhancements
Proposed enhancements
·
Identifying top users of products
Identifying top users of products
·
Identify and deliver product cost
reductions/service enhancements being accountable for achieving cost
reduction/service enhancement targets for Cash Management.
Identify and deliver product cost
reductions/service enhancements being accountable for achieving cost
reduction/service enhancement targets for Cash Management.
·
Understand the end to end customer experience of
the product: maximise “customer delight” through optimising the
product-customer interface and resolution of customer service issues.
Understand the end to end customer experience of
the product: maximise “customer delight” through optimising the
product-customer interface and resolution of customer service issues.
·
Support in forecasting product demand volumes &
monitoring that demand.
Support in forecasting product demand volumes &
monitoring that demand.
4. Sales Support and Deal Accountability
15%
15%
Support
the Commercial team & Sales teams (e.g. Cash Sales Managers, RDs, and RMs)
in;
the Commercial team & Sales teams (e.g. Cash Sales Managers, RDs, and RMs)
in;
- The
evaluation & delivery of new product developments/enhancements - Deal
structures - Pricing
decisions - Product
maintenance, compliance responses - Customer
query and complaint resolution
5. Other Responsibilities 10%
- Support strategic work e.g. GPU, channel
strategy, Flexcube. - Support Local Market Payment and Receivables
initiative in partnership with the Central Bank, Payment Associations and
other local organisations. - Ensure membership of Local Payment
Associations, committees, etc that influence or determine the market
direction and position Barclays as a market leader by drawing on Global
expertise.
Qualifications, Skills
& Experience:
& Experience:
- The candidate should possess University degree
in a relevant discipline - Strategic Thinking/Thought Leadership
- Detailed Emerging Market knowledge with prior
experience in at least two countries. - Strong interpersonal, negotiation and selling
skills. - Ability to work in a virtual environment and
across a demographic split. - Highly detailed
- Planning & organisation
- Communications and influence – highly
effective in both operational and customer arenas - Relationship/ partnership approach.
- Problem solving/ decision making.
- Financial analysis.
- Innovation & Change
- Drive for results
How to Apply:
If
you feel challenged by any of the above positions, and believe you can deliver
on key deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
you feel challenged by any of the above positions, and believe you can deliver
on key deliverables as outlined above, upload your application letter, current
curriculum vitae and photocopies of academic certificate to our recruitment
website detail below:
Barclays
is an equal opportunity employer that recruits, develops and promotes people on
merit, and rewards outstanding performance, regardless of background and
gender.
is an equal opportunity employer that recruits, develops and promotes people on
merit, and rewards outstanding performance, regardless of background and
gender.
Deadline: 30th
October, 2013
October, 2013
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