Job Title: ICT Help Desk Officer
Organisation: The New Vision Printing and Publishing
Company Ltd
Company Ltd
Duty Station: Kampala, Uganda
Reports to: User Support Supervisor
About New Vision:
The Vision Group incorporated as
the New Vision Printing & Publishing Company Limited (NVPPCL), started
business in March 1986. It is a multimedia business housing newspaper,
magazines, internet publishing, television, radio broadcasting, commercial
printing, advertising and distribution services. NVPPCL is listed on the Uganda
Stock Exchange, with an expected turnover of over UGX 60 billion (FY
2010/2011).
the New Vision Printing & Publishing Company Limited (NVPPCL), started
business in March 1986. It is a multimedia business housing newspaper,
magazines, internet publishing, television, radio broadcasting, commercial
printing, advertising and distribution services. NVPPCL is listed on the Uganda
Stock Exchange, with an expected turnover of over UGX 60 billion (FY
2010/2011).
Job Summary: The ICT Help Desk Officer will provide user
support on company supported computer applications and platforms, troubleshoot
problems and advise on appropriate action.
support on company supported computer applications and platforms, troubleshoot
problems and advise on appropriate action.
Key Duties and
Responsibilities:
Responsibilities:
- Respond
to requests for technical assistance in person, via phone and electronically. - Diagnose
and resolve technical hardware and software issues - Follow
standard help desk procedures and advise users on appropriate action - Log
all help desk interactions. - Administer
help desk software. - Redirect
reported problems to appropriate resource. - Identify
and escalate situations requiring urgent attention. - Track
and route problems and requests and document resolutions. - Follow
up on cases until they are resolved and closed in order to ensure users
are happy with case resolution - Prepare
activity reports
Qualifications, Skills &
Experience:
Experience:
- The
applicant should possess a bachelor’s degree in a computer science,
Information Technology or related field. - At
least one year broad experience in ICT user support, pc setup and
maintenance, network troubleshooting and setup. - At
least 1 year broad experience in supporting broadcast environments, i.e.,
radio and TV. - Excellent
Analytical and problem-solving skills. - Excellent
interpersonal, and communication skills. - Ability
to work a flexible schedule.
How to Apply:
All those reeling to work in
Uganda’s leading media house, The New Vision, should send applications to:
Chief Human Resources Officer, The New Vision Printing and Publishing Company
Ltd. P.O. Box 9815, Kampala, Uganda
Uganda’s leading media house, The New Vision, should send applications to:
Chief Human Resources Officer, The New Vision Printing and Publishing Company
Ltd. P.O. Box 9815, Kampala, Uganda
Deadline: 4th November
2013
2013
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