Job
Title: Chief Commercial Officer
Title: Chief Commercial Officer
Organization:
Afrimax Uganda Limited
Afrimax Uganda Limited
Reports
to: General Manager
to: General Manager
Job
Summary: The Chief
Commercial Officer is responsible for the Sales, Marketing and Customer Service
departments, ensuring customers are managed throughout their lifecycle with the
Company.
Summary: The Chief
Commercial Officer is responsible for the Sales, Marketing and Customer Service
departments, ensuring customers are managed throughout their lifecycle with the
Company.
Key
Performance Areas:
Performance Areas:
- Offer
strategic direction, coordinate and implement all aspects of the marketing
programmes to meet targeted revenues and subscriber growth; - Prepare
Marketing budgets and manage expenditure within approved budgets; - Ensure
service offerings are relevant to consumers and competitive in the market;
- Ensure
that sales targets are achieved and staff are fully trained on all
products and services; - Responsible
for providing high levels of customer service that meet Afrimax KPI
requirements.
Key
Duties and Responsibilities:
Duties and Responsibilities:
- Design,
implement, and facilitate annual marketing plan; Support and facilitate
development and implementation of brand marketing plans. - Plan
and administer the annual Marketing budget. - Continuously
review pricing, service offerings in light of competitive and consumer
activities and trends, recommending actions as appropriate. - Organize
and implement consumer research including: Customer satisfaction surveys,
Consumer trend research, U&A studies, Ad hoc research to support
service and promotional offerings - Oversee
business development activities including: Investigation of new services,
testing and launch; Continuous testing of new ideas to evaluate potential
for revenue enhancement. - Oversee
brand communications activities through selected agency(s) including:
Above-the-line activities including press, TV, radio and billboard
advertising; Below-the-line activities including POS, outlet branding,
literature; Customer retention activities including loyalty programs and
website; internal staff communications, public relations efforts - Research,
design and launch appropriate promotions, in conjunction with Sales, to
meet agreed revenue, customer retention and/or growth objectives; prepare
justifications and present case for promotions to General Manager; monitor
and evaluate the success of promotional campaigns. - Develop
and administer marketing database that includes client and prospect
information, mailing list applications, access to financial reports, etc. - Supervise
Brand managers, VAS manager and Marketing Assistant. Make staffing and
hiring decisions within marketing department subject to company policy; undertake
annual appraisals. - Ensure
the provision of high standards of customer service, face-to-face or over
the phone as required by maintaining adequate staffing levels and
continuous training in all aspects of customer service skills and service
knowledge. - Manage
the Sales team to achieve and exceed targets, ensuring continuous training
of staff and monitoring sales quality through joint visits and regular
meetings.
How
to Apply:
to Apply:
Please follow the
instructions as stated below as failure to do so could lead to
disqualification.
instructions as stated below as failure to do so could lead to
disqualification.
- Write
an Application letter and CV/Resume. - Merge
these two documents into one document in either word or PDF format. - Do
not attach or send any scanned documents. These are sometimes too large
for our inbox. - Send
your application, please click “Apply
to Position“ - Only
successful candidates will be contacted. For all other inquiries please
contact our offices directly.
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