IAA-Resolution Jobs – Care Manager & Provider Relations Administrator

Organization: IAA-Resolution
Health East Africa Limited
Duty Station: Kampala,
Uganda
About Us:
IAA-Resolution, which is a partnership between IAA
Healthcare and Resolution Health East Africa, offers healthcare packages that
provide our clients with high value in benefits and unique service. IAA-
Resolution has a strong accredited medical service provider network of over 500
hospitals, clinics and doctors all across East Africa.
Job Summary: The Care Manager & Provider Relations
Administrator will be primarily interface with medical service
providers and acquire the best service provision arrangements for our members.
Key Duties and Responsibilities:
1. Provider Relations:
  • Undertake contracting of providers
    (hospitals and clinics)as per company protocols.
  • Administer the company’s accounts at
    providers.
  • Monitor and stock medical service providers
    with scheme documents and forms.
  • Manage processes to do with members’
    direct access to specialists.
  • Conduct provider audits to ensure
    conformance with business requirements.
  • Undertake claims reconciliation with
    service providers and negotiate discounts.
  • Undertake provider training.
2. Care Management:
  • Coordinate the integration of care
    management functions into patient care
  • Undertake pre-authorization and care
    management for scheme members for service access within and outside
    Uganda;
  • Manage hospitalizations as per RIL care
    management protocol.
  • In liaison with the physician maintain an
    appropriate cost, case and desired patient outcome
  • Evaluate patient satisfaction and quality
    of care provided
  • Manage rescue and evacuations of members.
  • Assist members with chronic diseases on
    best practice disease management as per the RIL disease management
    protocol.
  • Maintain good relationships between
    providers and the company for the good of the scheme.
  • Coordinate International Emergency and
    Planned Admissions.
  • Undertake any third party recoveries as
    applicable.
  • Maintain all client pre-authorization
    records and hospitalization case notes records and provide weekly,
    quarterly & annual reports regarding care and provider operations as
    required.
Qualifications, Skills and Experience:
  • The applicant should
    possess a
    Diploma in Nursing
    or Clinical Medicine and / or Diploma or degree in a business field
  • Comprehensive
     knowledge of care and health management
  • Three
    years’ experience in care management in a large modern hospital
  • Experience
    in a HMO/MIP an added advantage.
  • Accounting
    knowledge an added advantage
  • Knowledge
    of Microsoft Office with excellent skills in Excel
  • Proficiency
    in driving with a valid driving License
  • Good
    oral and written communication skills
  • Exceptional
    commitment to customer service
  • Good
    analytical and problem solving skills
  • Organized,
    able to prioritize work
  • Outstanding
    communication skills – both verbal and written
  • Exceptional
    commitment to customer service
  • Good
    analytical and problem solving skills
How to Apply:
If you believe you are a team
player and would be a valuable resource to this ever growing brand, please:
  • Click here to register your application
  • Email your application to jobs@iaa-resolution.co.ug consisting
    of your application letter and updated CV listing three references,
    quoting the position in the email subject.
Only applications registered as
per step 1 with a matching CV sent to us shall be considered.
Deadline: 7th November,
2013

For More Ugandan Jobs, Please Visit https://www.theugandanjobline.com   or
find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs