IT Career Jobs – Help Desk Technician at Uganda Management Institute (UMI)

  Information Technology (IT) and Data Jobs in Uganda, Uncategorized

Organization: Uganda Management Institute (UMI)

Reports
to: Systems
Administrator

Salary
Scale: UM6

 

About
UMI:

Uganda Management Institute
(UMI) is a Management Development Institution with a mission “to excel in
developing sustainable management capacity”. The Institute’s activities are
currently carried out at the main campus in Kampala and its Outreach Centers in
Mbarara, Gulu and Mbale.

 

Key
Duties and Responsibilities:

  • Logging
    support calls received by telephone, email or in person, prioritizing and
    scheduling problems.
  • Applying
    diagnostic utilities to aid in troubleshooting and providing technical
    assistance to users.
  • Performing
    hands-on fixes at the desktop level, including installing and upgrading
    software.
  • Developing
    help sheets and frequently asked questions lists for end users.
  • Performing
    preventive maintenance, including checking and cleaning of workstations,
    printers and other peripherals
  • Providing
    individual instruction and training to staff and / or participants on
    computer hardware and software.
  • Supervising
    ICT Trainees performing similar work.
  • Liaising
    with the Computer Operator to ensure computer labs are operating
    effectively.
  • Providing
    periodic activity progress reports to Systems Administrator for action.
  • Maintaining
    the resource Centre, laboratories and ensuring they are in good state and
    all necessary applications to be used for study

 

Qualifications,
Skills and Experience:

  • The
    applicant should be a graduate in Computer Science or Information
    Technology from a recognized University/ Institution.
  • Additional
    training in Microsoft help desk support or CompTIA A+ (PC Technician);
  • Should
    have one year’s relevant experience gained in a reputable organization;
  • Should
    be self-driven, results-oriented, versatile, customer -focused, innovative
    and a team player.

 

How
to Apply:

All candidates should send
their applications with comprehensive typed CV, certified copies of transcripts
and certificates together with the applicant’s telephone contact, names,
addresses and telephone numbers of three referees should be received by the
address below;

The Human Resource Manager
Uganda Management Institute

Plot 44 – 52 Jinja Road

P. O. Box 20131, Kampala,  Uganda

Tel: 259722/ 265139/
265140/265138

Fax No. 259581

E-mail: admin@umi.ac.ug

 

NB:
Those who applied before for the re-advertised positions need not to re-apply.
Applicants are required to declare all their qualifications including those in
progress.

Deadline:
Friday 4, October 2013 by 5 pm

 

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More Ugandan Jobs, Please Visit https://www.theugandanjobline.com   or
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