Customer Care Assistant Job at Uganda Communications Commission (UCC)

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Organization: Uganda
Communications Commission (UCC)
Duty Station: Kampala,
Uganda 
Reports to: Consumer
Affairs Officer (Advocacy)
About UCC:
The Uganda Communications Commission (UCC) is according
to its website “the regulator of the communications
industry in Uganda”. Among the responsibilities of the UCC
are licensing, regulation, infrastructure development and
attention to rural communication service. 
Job Summary: The Customer
Care Assistant will receive and channel complaints, queries and requests for
information from Customers. 
Key Duties and Responsibilities:
  • Professionally answer UCC’s toll free
    calls and enlighten consumers on the procedures of channeling
    complaints; 
  • Receive and handle relevant consumer
    complaints, queries and requests for information by phone, e-mail or
    walk-ins in consultation with the line supervisor;
  • Follow up on consumer complaints and
    inquiries;
  • Identify and escalate priority consumer
    issues to ensure that both an appropriate and adequate investigation takes
    place in all cases; 
  • Provide consumers with service
    information;
  • Participate in organizing and conducting
    Consumer Outreach Activities, Road shows and special projects in various
    parts of the country;
  • Maintain an updated record of calls and
    complaints;
  • Produce call/ Complaint reports;
  • Provide support in executing other UCC
    Consumer Affairs functions; and 
  • Assist in maintaining an organized filing
    system in the Consumer Affairs Unit.
Qualifications, Skills and
Experience:
  • The candidate should possess a bachelor’s
    degree in Social Sciences or any related field;
  • An advanced diploma in Marketing plus
    experience of 3 years would be commensurate. 
  • At least two (2) years of experience in
    similar duties;
  • Should have excellent analytical, report
    writing and interpersonal skills;
  • Should be a team player and self driven.
How to Apply:
All suitably qualified candidates should send their applications via
E-mail to: hrvacancies@ucc.co.ug
All scanned copies of academic and professional credentials and
testimonials MUST be attached to the applications. 
NB: Members of Uganda Communications Commission shall not be accepted
as referees. Please note that only shortlisted and successful candidates will
be contacted.
UCC is an equal opportunities employer mindful of gender balance in its
establishment. 
Deadline: 20th, September 2013
BY 5pm
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