Job Title: Account Relationship Manager
Organization: IAA Healthcare
Duty Station: Kampala, Uganda
Reports to: Director Sales &
Marketing
Reports to: Director Sales &
Marketing
Job Summary: The Account Relationship Manager to be in charge of the retention
function for its growing clientele. The candidate will be responsible for
developing long-term relationships with customers, connecting with key business
executives and all stakeholders. You will liaise between customers and
cross-functional internal teams to give timely feedback to our clients with a
view of improving customer satisfaction and retention.
function for its growing clientele. The candidate will be responsible for
developing long-term relationships with customers, connecting with key business
executives and all stakeholders. You will liaise between customers and
cross-functional internal teams to give timely feedback to our clients with a
view of improving customer satisfaction and retention.
Key Duties and
Responsibilities:
Responsibilities:
- Operate as the lead point
of contact for any and all matters specific to your customers. - Build and maintain
strong, long-lasting customer relationships - Develop a trusted advisor
relationship with key customer stakeholders and executives. - Conduct sensitization for
new customers on benefits, processes and procedures to manage
expectations. - Conduct courtesy calls,
have monthly/quarterly meetings with customers, give feedback and communicate
key insights to management. - Analyse utilization
reports on a quarterly basis and discuss loss ratios periodically with
management and customers. - Plan and coordinate
health education sessions for customers. - Identify and grow
opportunities within existing accounts and collaborate with sales team to
ensure growth attainment. - Assist with high severity
requests or issue escalations as needed - Perform any other duties
as assigned by supervisor.
Qualifications,
Skills and Experience:
Skills and Experience:
- He / She should possess a
degree in Business administration or its equivalent. - The candidate must
possess three (3) years of account management experience in a service
industry or any other relevant experience. - Demonstrated ability to
communicate, present and influence effectively at all levels of the
organization, including executives. - Experience in delivering
client-focused solutions based on customer needs - Demonstrated ability to
manage multiple projects at a time while paying strict attention to detail - Excellent listening,
negotiation and presentation skills - Excellent verbal and
written communications skills
How to Apply:
If interested, please send your C.V via E-mail to:
[email protected]
Or send your CV to:
P.O. Box 4686, Kampala, Uganda
Or deliver at IHK –HR office
[email protected]
Or send your CV to:
P.O. Box 4686, Kampala, Uganda
Or deliver at IHK –HR office
Deadline: 4th,
October 2013
October 2013
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