Job Title: Counselors
Organisation: Uganda Child Rights NGO
Network
Network
Duty Station: Kampala, Uganda
Job Summary: The Counselor
provision of professional counseling services to children who call in via
telephone and or children who walk in seeking support.
provision of professional counseling services to children who call in via
telephone and or children who walk in seeking support.
Key Duties and Responsibilities:
- Professionally respond to cases reported through online
chat, texts, emails and social media like Facebook and “speak-out boxes”
are resolved. - Provide support and/or information on line and face to
face clients. - Receiving, assessing and responding to the psychosocial
needs of children. - Managing the toll-free telephone counseling facility.
- Ensuring proper referral for children and other clients in
need of help. - Documenting and making reports for all cases handled.
- Updating the Child Helpline database.
- Keep confidential records of call records and details of
case profiles - To work with other actors to link children to other
necessary support services and ensuring that they access such services. - Ensure timely and appropriate reporting/escalating of
cases that need further intervention to the supervisor.
Qualifications, Skills and Experience:
- The applicant should hold a Degree in either Guidance and
Counseling, Community Psychology, Education, Sociology, Social Work and
Social Administration, Adult and Community Education or Community Based
Rehabilitation. - Knowledge and interest in Child Protection issues
- Good knowledge of basic computer applications
- Good report writing skills
- Excellent communication skills
- Must have worked consistently as a professional counsellor
for a minimum of one year. - Knowledge and involvement in client support through the
telephone is an added advantage - Should have a strong desire to help others and be able to
inspire respect, trust and confidence. - Good command of English and any of the local language (s)
- Ability to remain calm in a crises situation
- Ability to maintain confidentiality
- Able to deal effectively with feelings, remain impartial
and non-judgmental - Good time management and ability to work under pressure
- Demonstrated maturity (i.e. good interpersonal skills,
reliable and resolves conflicts amicably) - Intrinsic motivation and ability to work with minimal
supervision
How to Apply:
All
candidates should send a detailed CV and cover letter to the following email
addresses i.e [email protected] . You
must state on the subject like clearly REF: APPLICATION FOR POST OF (YOUR
PREFERRED VACANCY)
candidates should send a detailed CV and cover letter to the following email
addresses i.e [email protected] . You
must state on the subject like clearly REF: APPLICATION FOR POST OF (YOUR
PREFERRED VACANCY)
Addressed
to;
to;
The Team
Leader
Leader
UGANDA CHILD
HELPLINE
HELPLINE
P.O.BOX
10293 Kampala, Uganda
10293 Kampala, Uganda
Deadline: 26th August, 2013
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