Job Title: Tellers BA1 – 00113464
Organisation: Barclays
Bank
Bank
Duty Station: Kampala,
Uganda
Uganda
Job Summary: The
Tellers will provide a counter service, local currency and basic international
to Bank customers and other members of the public and administration support
within the outlet
Tellers will provide a counter service, local currency and basic international
to Bank customers and other members of the public and administration support
within the outlet
Key Duties &
Responsibilities:
Responsibilities:
1. Cash
and Related Transactions – 70%
and Related Transactions – 70%
- Cashing of cheques, travellers cheques,
and withdrawals. - Process both cash and cheque
deposits/credits - Purchase and sale of foreign currencies
- Before processing each transaction verify
that all the required information for the transaction is accurate and
complete on accordance with the banks procedures. Refer any concerns to
the team leader or branch operations manager for follow up and decision
making whether proceed. - Capture all transactions on the banks
system and ensure that all transactions are properly authorised before
processing. - Balance cash in own till and assist other
tellers for balancing in case of need - Prepare vouchers for onward
processing at the central processing unit or back-office - Limited cross-selling of bank products and
services - Provide referral services to the customers
on bank products - Carefully count cash received and paid to
ensure that errors are avoided. Barclays has zero tolerance policy
for teller errors, which may include formal disciplinary procedures - Assist customers to correctly complete
transaction documentation such as deposits or withdrawals slips to ensure
accuracy and completeness.
2. Customer
service – 25%
service – 25%
- Answer general customer enquiries at cash
counter - Undertake cashier & enquiries duties
as required in order to provide excellent customer service at the counter
as a backup only - On occasion, own and manage customer
queries and complaints by taking ownership and resolving in a timely
manner - May record details of cash and cheques
paid in other Bank credits and charge counter fee - Provide administration support within the
outlet - May be required to assist in the training
of new cashiers
3. Rigour
– 5%
– 5%
- Resolve own till at the beginning
and end of day - Throughout the day advise cash team leader
when teller limits are exceeded. - Conduct snap checks as assigned
- Call over work assigned
- Open and close till as per bank procedures
- You may be required to assume role of custodian
Qualifications, Skills &
Experience:
Experience:
- The applicant should be a graduate.
- At least two years as a Cashier
- Strong numeracy skills
- Excellent attention to detail
- Leadership skills
- Detailed knowledge of the banks processes
and rigour requirements related to cash - Cash handling knowledge
- Systems knowledge
- Cash management and Banks knowledge
- Demonstrated record in dealing with
physical cash
How to Apply:
If you feel challenged by any of the above positions, and believe you
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
can deliver on key deliverables as outlined above, upload your application
letter, current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:
https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB
Barclays is an equal opportunity employer that recruits, develops and promotes
people on merit, and rewards outstanding performance, regardless of background
and gender.
For queries contact us on 0417122453 or
email: [email protected]
Deadline: 19th July,
2013
2013
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