The Ugandan Jobline

• The Manager will perform the day-to-day
  management of operations providing remote network management of services,
  and dispatch of local technical support when required.
• This position will also provide subject
  matter expert in defining job costs, for on-site and remote work, and
  special projects required by clients.
• This manager will work closely with CFI
  Management,  and  insure that all operations are running
   smoothly, to ensure that performance  meets  or exceeding
  Quality Requirements, manage staff to successfully complete customer
  requests, identify and suggest industry best practices, and maintain the
  highest levels of customer satisfaction.
• The Manager will maintain and revise
  budgets, and manage project execution, schedules, costs and risks.
• This position will also be responsible for
  reviewing for accuracy customer and subcontractor invoices. 

• Management of the delivery of technical
  and management services for performance-based,
• Remote Managed Network Services.
• IT Infrastructure Operations experience:
• Overseeing service delivery for Network.
• Telecommunications.
• End-User Support (Desktop, Laptop,
  Wireless Devices, Printers, and Help Desk) services.
• Experience with performing and managing
  all the following types of deliverables:
• Service performance level monitoring and
  reporting;
• Full-life cycle customer satisfaction
  survey management;
• Vendor technical and cost proposal review;
• Business process improvement;
• Computer incident response and ensuring
  security policies are implemented vulnerability scanning;
• Paper and hands-on technology evaluations.
• Management of full-range Service Level
  Agreement (SLA), to include SLA design; monitoring,
  measurement and evaluation; reporting; and of tracking financial
  performance incentives and
  disincentives.
• Successful track record of doing business
  development within a contract to include, marketing and
  sales plan development/execution, and technical/cost proposal development.
• Experience with human resources
  management:
• Experience in Project plans, cost,
  schedule and performance metrics, and project management
  processes and frameworks.
• The candidate will also conduct briefings;
  prepare talking points, status reports and
  presentations/meetings on a regular basis.
• Respond to Clients’ inquiries and perform
  other associated duties as required
• At least ten years of IT Operation
  experience with a minimum of 4 years of supervisory
  experience in IT remote managed network services or outsourcing.
• End-to-end management of full-range
  Service Level Agreement (SLA) lifecycle.
• Strong written and oral communications in
  French and English.
• Ability to manage client expectations and
  identify potential new business opportunities within the contract.
• Energetic, business-driven, and
  customer-oriented manager.
• Excellent interpersonal skills.
• Capacity to complete multiple projects
  with tight schedules and deliver high-quality results.
• Strong Microsoft Office experience.
• Excellent problem-solving and analytical
  skills.

facebook
page https://www.facebook.com/UgandanJobline

Related Jobs