Job Title: Senior Manager Operations
Organisation: Marie Stopes
Uganda (MSU)
Uganda (MSU)
Duty Station: Kampala,
Uganda
Uganda
Reports to: Director
Operations
Operations
About MSU:
Marie Stopes Uganda (MSU) is a marketing-focused, results-oriented
social business that uses modem management and marketing techniques to provide
family planning and reproductive healthcare across every district of Uganda. We
aim to contribute 15 points to Uganda’s contraceptive prevalence rate by 2015
saving and improving many thousands of Ugandan lives. MSU has 25% of the market
share in modem contraceptives and, In 2010/2011, safely delivered 50,000 babies
and contributed 4 points to Uganda’s contraceptive prevalence rate. MSU has
enjoyed 20% year on year growth since 2007 MSU is part of a global network,
Marie Stopes International (MSI), and subscribes to MSI goal and mission, to prevent
unwanted births and to ensure individual’s rights to Children by Choice not
Chance.
social business that uses modem management and marketing techniques to provide
family planning and reproductive healthcare across every district of Uganda. We
aim to contribute 15 points to Uganda’s contraceptive prevalence rate by 2015
saving and improving many thousands of Ugandan lives. MSU has 25% of the market
share in modem contraceptives and, In 2010/2011, safely delivered 50,000 babies
and contributed 4 points to Uganda’s contraceptive prevalence rate. MSU has
enjoyed 20% year on year growth since 2007 MSU is part of a global network,
Marie Stopes International (MSI), and subscribes to MSI goal and mission, to prevent
unwanted births and to ensure individual’s rights to Children by Choice not
Chance.
Key Duties and Responsibilities:
1. Team
Leadership;
Leadership;
- Support the Operations Director to provide
overall leadership and strategic direction to the team. - Stand in for the Operations Director in
his absence from the office, taking line management responsibility for the
Channel Managers and other staff as required - Attending Senior Management Team meetings as
a representative of the Department. - Foster MSI core values across the
Operations Department - As a senior manager, model MSI leadership
behaviours within the Operations Department, promoting cohesion and good
morale through the various channels. - Ensure that good human resource systems
and procedures, in line with best practice, are developed and implemented
in liaison with the Operations Director and the People and Development
department. - Beside the responsibilities set out in
this framework, to undertake such special or ad hoc activities as may be
delegated from the Operations Director. - Attend external relations meeting on
behalf of the Operations Director - Ensure that effective and appropriate
external technical assistance is called on to provide high quality inputs
and outputs.
2. Develop,
manage and document operating systems in all Operation channels of service
delivery:
manage and document operating systems in all Operation channels of service
delivery:
- Review, improve and ensure effective
implementation of functional systems in Operations that improve efficiency
and deliver performance. - Work with Operations in the review and
documentation of operating systems in service delivery. - Develop and disseminate tools to support
systems - Through respective channel managers ensure
system implementation and review. - Ensure that team members clearly
understand and embrace these systems and lead in their review. - Develop a system for documenting operation
systems and best practices.
3. Formalise
and institutionalise partnerships with other implementing partners:
and institutionalise partnerships with other implementing partners:
- Develop database of all current and
prospective partners for service delivery. Ensure that MoUs are signed with
all our current partners. - Develop and manage schedules for these
partnership engagements, ensuring optimisation of our integrated service
delivery. - Ensure that partner review meetings take
place and reports are shared with relevant parties. - Initiate dialog with prospective partners
for collaboration in service delivery, liaising with the External
Relations team as required. - Work with other channels including Blue
Star where collaborations may benefit from their engagement.
4. Lead
in the implementation in the implementation of new technologies
in the implementation in the implementation of new technologies
- Develop a strategy and plan on how new
technologies and management information systems will be utilised to
improve Operations’ systems and activities. - Be the chief custodian of performance
management reporting and analysis, in liaison with Finance and the MIS and
RM&E teams — including the response to monthly management reporting
packs. - Work with Fleet Management, Business
Analyst/IT team, MIS officer and Call Centre to develop indicators and
processes to ensure these resources are adding clear value to service delivery. - Support the Operations team in the use of
these technologies and conduct monthly reviews to determine that these
systems are optimising performance. • Manage compliance with HMIS reporting.
5. Engage
Corporate companies in improving access to FP:
Corporate companies in improving access to FP:
- Initiate contact with corporate companies
and engage them in possible relationships. - Together with External Relations write
concept notes and proposals for engagement in CSR.
Manage and report the implementation of Corporate Social Responsibility
activities.
activities.
6. Support
and Manage district level relationships with government and partners;
and Manage district level relationships with government and partners;
- Develop and implement District level
engagement plans and lead in their implementation through the Operations’
channels and other PSP channels in collaboration with the Donor Projects,
External Relations and PSP teams. - Engage district leadership in the implementation
of our programmes. - Engage district level partners in possible
collaboration and partnerships. - Participate where relevant in district
activities. - Support USAID District Operational Plan
activities for MSU
7. Lead
in the identification, implementation of innovations in services delivery
including the implementation of new projects;
in the identification, implementation of innovations in services delivery
including the implementation of new projects;
- Identify innovations that can be
implemented in Operations to improve efficiencies, learning from the Best Practice
team in London and other country platforms. - Engage and lead in collaboration with
other sectors to identify other avenues and target audiences that require
services such as; Uganda Manufacturers Association, large plantations such
as; Finlay’s, Tobacco plantations, etc. - Directly manage the implementation of new
projects in Operations during their inception to ensure workplans are
understood and being executed on time within the respective channel/s.
8. Manage
the provision of optimised technical services to the Operations department:
the provision of optimised technical services to the Operations department:
- Work with Donor Projects, the Country
Director and MSI’s Deputy Regional Director to ensure proper planning and
provision of technical support each year to meet Operations’ needs. This
will require the postholder to take a proactive part in the annual
business planning process. - Ensure recommendations and actions arising
from technical assistance visits and advice are promptly implemented and
monitored, feeding back to MSI as necessary. - Ensure capacity building of Operations
Department in response to Organisational Development plans.
Qualifications, Skills, and
Experience:
Experience:
- The Senior Manager Operations should
possess a University Degree in Business Administration or Health Sciences
or in a related field - At least 6 years’ experience in programme/
project management and partner engagement especially at the District
level. - Past experience working in the health
sector is an added advantage. - Experience in writing of reports for
western donors required - Experience in building relationships with
external partners - Experience representing an organization to
external partners at a high level - Computer literacy (MS Office, Excel)
Desired skills, abilities - Knowledge of Clinical Health, Family
Planning, Community Outreach and Social Marketing desirable - Ability to work well with others in team
environments; must be able to satisfy stakeholders; should be able to work
in deadline driven/results orientated atmospheres - Strong people management skills
- Able to think strategically
- Able to manage and motivate teams to
achieve targets and to achieve organisational change. Excellent Advocacy
skills: able to influence stakeholders through effective communication in
a demanding external environment. - Good written and verbal communication in
English is essential. - Able to multi-task and efficiently manage
competing priorities - Posses leadership personality, and able to
take on and solve problems quickly and efficiently;
How to apply:
If interested in working with Marie Stopes Uganda, Please send a CV and
Cover letter by email to [email protected] or post to the
Senior Manager, People and Development. Plot 1020, Kisugu- Muyenga, P.O Box
10431, Kampala-Uganda, quoting the position title. Marie Stopes Uganda is an
equal opportunities employer committed to fostering a diverse workforce. Mane
Stopes Uganda is thankful to all applicants for their interest but only
candidates who meet alt requisite criteria and are short listed will be
contacted.
Cover letter by email to [email protected] or post to the
Senior Manager, People and Development. Plot 1020, Kisugu- Muyenga, P.O Box
10431, Kampala-Uganda, quoting the position title. Marie Stopes Uganda is an
equal opportunities employer committed to fostering a diverse workforce. Mane
Stopes Uganda is thankful to all applicants for their interest but only
candidates who meet alt requisite criteria and are short listed will be
contacted.
Deadline: Friday 26th July, 2013
by 6pm
by 6pm
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