Job Title: Senior Manager – Mobile Money
Operations
Operations
Organisation: MTN-Uganda
Duty Station: Kampala,
Uganda
Uganda
Reports to: Head of
Mobile Money
Mobile Money
About MTN:
MTN-Uganda is the leading telecommunications Company in Uganda,
providing payphone, fixed lines, fax/data, internet and mobile services
providing payphone, fixed lines, fax/data, internet and mobile services
Job Summary: The Senior
Manager – Mobile Money Operations will develop
and implement a robust operations framework to ensure the delivery of a safe,
reliable and convenient service at all touch points. This function will have
responsibility for product development and operational support in the delivery
of consistent customer experience in line with MTN and Regulatory requirement.
Manager – Mobile Money Operations will develop
and implement a robust operations framework to ensure the delivery of a safe,
reliable and convenient service at all touch points. This function will have
responsibility for product development and operational support in the delivery
of consistent customer experience in line with MTN and Regulatory requirement.
Key Duties and Responsibilities:
·
Gradually improve the operational framework for
the delivery of Mobile Financial Service at all touch points
Gradually improve the operational framework for
the delivery of Mobile Financial Service at all touch points
·
Co-ordinate the implementation and delivery of
new products and service through proactive engagement of key stakeholders
internally and externally
Co-ordinate the implementation and delivery of
new products and service through proactive engagement of key stakeholders
internally and externally
·
Manage the relationship between MTN Mobile Money
and key external stakeholders – bank partners, central bank, master agents, and
other statutory bodies
Manage the relationship between MTN Mobile Money
and key external stakeholders – bank partners, central bank, master agents, and
other statutory bodies
·
The Mobile Money Operations will develop and
implement a robust customer database management system to ensure full
compliance to the regulatory and internal KYC requirements
The Mobile Money Operations will develop and
implement a robust customer database management system to ensure full
compliance to the regulatory and internal KYC requirements
·
Overall management and support for key trade
partners by providing prompt and proactive support in line with our Service
Level Agreement
Overall management and support for key trade
partners by providing prompt and proactive support in line with our Service
Level Agreement
·
Implement a framework for proactively
identifying Mobile Money operational risk and developing proactive controls to
manage them
Implement a framework for proactively
identifying Mobile Money operational risk and developing proactive controls to
manage them
·
Ensure effective management of inventory and
trade stock keeping units through effective forecasting and demand management
Ensure effective management of inventory and
trade stock keeping units through effective forecasting and demand management
·
Effective management of departmental budget to
ensure optimal utilization of the departmental budget
Effective management of departmental budget to
ensure optimal utilization of the departmental budget
·
Responsibility for field force and agent base
support – commission payment, monthly statement, performance tracking, sales
force commission
Responsibility for field force and agent base
support – commission payment, monthly statement, performance tracking, sales
force commission
·
Develop and update Mobile Money Operational
manual in line with the Financial Service Regulation
Develop and update Mobile Money Operational
manual in line with the Financial Service Regulation
Qualifications, Skills and
Experience:
Experience:
·
The applicant should hold a Bachelor’s Degree in
Marketing, Finance, Business Administration or an equivalent Business
discipline.
The applicant should hold a Bachelor’s Degree in
Marketing, Finance, Business Administration or an equivalent Business
discipline.
·
At least six years’ experience in a Financial
Services or Banking Industry is a Must.
At least six years’ experience in a Financial
Services or Banking Industry is a Must.
·
Experience in managing core operations in a
financial services organization with strong knack for firm operations control
Experience in managing core operations in a
financial services organization with strong knack for firm operations control
·
Experience in development and go-to-market of a
financial product
Experience in development and go-to-market of a
financial product
·
A qualification in Project Management is an
added advantage
A qualification in Project Management is an
added advantage
Personal Competencies:
·
The applicant should have knowledge of the MTN
products and services; Business Process and Internal policies and procedures
The applicant should have knowledge of the MTN
products and services; Business Process and Internal policies and procedures
·
Knowledge of and exposure to Retail / Dealer
environment setting and methodologies
Knowledge of and exposure to Retail / Dealer
environment setting and methodologies
·
Organizational Commitment and Performance
Excellence skills
Organizational Commitment and Performance
Excellence skills
·
Strong Leadership skills (manage both internal
and external resources and results orientation)
Strong Leadership skills (manage both internal
and external resources and results orientation)
·
Good management report writing, strong
presentation and communication skills
Good management report writing, strong
presentation and communication skills
·
Strong Emotional intelligence, Teamwork,
interpersonal and relationship building skills
Strong Emotional intelligence, Teamwork,
interpersonal and relationship building skills
·
Persuading, building, consensus Negotiation and
influencing skills
Persuading, building, consensus Negotiation and
influencing skills
·
Networking, selling and Marketing skills.
Networking, selling and Marketing skills.
·
A strategic thinker with strong analytical,
visionary and Problem Solving skills.
A strategic thinker with strong analytical,
visionary and Problem Solving skills.
How to Apply:
All those interested in working with MTN Uganda should send their Job Applications
with detailed CVs, certified copies of academic certificates (originals are to
be presented at the interview) and names and addresses of three referees
addressed to the: Recruitment Officer, MTN- Uganda, P.O Box 24624, Kampala,
Uganda
with detailed CVs, certified copies of academic certificates (originals are to
be presented at the interview) and names and addresses of three referees
addressed to the: Recruitment Officer, MTN- Uganda, P.O Box 24624, Kampala,
Uganda
NB: Only successful
candidates will be contacted. MTN Uganda is an equal opportunity Employer.
candidates will be contacted. MTN Uganda is an equal opportunity Employer.
Deadline: Monday, 30th July,
2013.
2013.
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