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• Ensure Barclays Group IT standards and
  procedures are in place and adhered to.
• Support and manage the network
  infrastructure
• Provide support of all aspects of problem
  definition through to resolution, supplier liaison, development of
  escalation procedures and monitoring adherence to them.
• Formulate succession management plans, and
  the associated training requirements, to sustain future development and
  growth of staff, and to ensure effective IT support in line with new
  technologies.
• To carry out system administration,
  performance tuning and capacity planning, in particular to continually
  assess the installation to ensure it is appropriate for current and
  planned developments making recommendations for change.
• Evaluate equipment requirements and
  proposals for supply, implementation and development of new or existing
  services and systems.
• Keep updated with the latest trends in IT
  and IS development.
• Provide complete support to  IT
  Service and Support analysts, involving expert input into resolution of
  complex problems, installation , operation and management
  of  servers and clients.
• Act as an escalation point for the
  business in the absence of the Manager. 
• Install, test and audit hardware and
  software systems and configure the computers to ensure effective and
  secure systems.
• Develop plans to ensure effective
  scheduling of IT Change ensuring the completion of  IT projects
  within expected time and cost frames.
• Ensure that projects are executed
  according to projects scope and that project deliverables are met by
  liasing effectively with Project Managers and the business.
• Provide and maintain detailed backup and
  recovery procedures by ensuring that daily and monthly backups on
  supported servers are performed.
• Ensure SLA’s are followed and met, through
  the monitoring and reporting of targets, and the undertaking of corrective
  action where necessary.
• Ensure all current IT systems are
  operating effectively.
• Ensure that documentation of server
  configurations, local area networks and any changes to the
  configuration/network design is carried out.
• Ensure the highest level of system
  availability and performance is achieved through measurement and proactive
  initiatives.
• Regular monitoring of all outstanding
  faults and liaison with the services providers regarding the faults and
  provide reports on a regular  basis on network and bandwidth
  utilisation.

• Oversee the activities of the change
  delivery team to ensure effective delivery of related support and project
  services to the business
• Develop a high performing team by
  embedding formal performance development and informal coaching. Encourage
  frequent knowledge sharing between team members.
• Determine and analyse development needs
  for the team and ensure that identified training requirements are budgeted
  for and executed.
• Establish and maintain a succession plan
  for the team.
• Interview and recruit new members of the
  team, including determining appropriate compensation levels with input
  from Human Resources.
• Create effective workforce and recruitment
  demand plans to ensure that current and future business requirements can
  be met. Plans should be revised at least twice a year.
• Review and update the department’s
  organisation structure and role description on at least an annual basis to
  ensure that they are fit for purpose and contain all the accountabilities
  of each team member.
• Motivate to and obtain approval from the
  regional office for any additional headcount for the team.
• Approve leave requests for team members
  and create a leave plan to ensure adequate coverage.
• When required, initiate disciplinary
  processes for team members calling on support from Human Resources when
  required.
• Resolve grievances that are raised by team
  members and escalate only if required.
• Address poor performance of any team
  member through the formal Performance Accelerator programme and ensure
  that continued poor performance is appropriately dealt with.
• Motivate team members and ensure that
  their efforts are recognised.
• Participate in the creation and
  implementation of Employee Opinion Survey (EOS) actions for the entire
  team. 

• The job holder should possess a Diploma or
  degree in computer science.
• A minimum of four years in IT technical
  and operations role.
• Professional Networking certification
  particularly Cisco Certified, N+
• Knowledge of banking/branch operations.
• Working experience with Microsoft
  software,
• Good understanding of ITIL processes and
  associated concepts.
• High degree of commercial awareness with
  sound understanding of key contractual obligations and risks to maximize
  benefits
• Strong customer liaison and relationship
  management skills
• Excellent communication and presentation
  experience;
• Must be able to work under pressure, take
  clear ownership of issues and projects and drive to ensure a successful
  closure for the customer, peers and IT Production;
• Financial management – budget preparation
  and managing to budget;
• Working within a Global or Regional role
• Familiarity with ITIL-style management
  procedures and mainstream project management styles a distinct advantage;
• Experience of financial services favored; 

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