Job
Title: Service Delivery Manager
Title: Service Delivery Manager
Organisation: Uganda Telecom Limited (UTL)
Duty
Station: Kampala, Uganda
Station: Kampala, Uganda
Reports
to: Head
Information Systems
to: Head
Information Systems
About
UTL:
UTL:
Uganda Telecom is committed
to providing exceptional telecommunication services that meet our customer’s
needs and improve our efficiency. We now have a vacancy in our organization. We
invite you, if you are a self-driven, results-oriented individual, a team
player who is keen on a new experience to take up the challenge for an
efficient business delivery model.
to providing exceptional telecommunication services that meet our customer’s
needs and improve our efficiency. We now have a vacancy in our organization. We
invite you, if you are a self-driven, results-oriented individual, a team
player who is keen on a new experience to take up the challenge for an
efficient business delivery model.
Job
Summary: The Service
Delivery Manager will supervise UTL Business Support Systems, ensure efficient
and effective delivery of VAS (Value Added Services), accurate charging and
billing for services consumed.
Summary: The Service
Delivery Manager will supervise UTL Business Support Systems, ensure efficient
and effective delivery of VAS (Value Added Services), accurate charging and
billing for services consumed.
Key
Duties and Responsibilities:
Duties and Responsibilities:
- Budgeting
for the Billing VAS & IN Unit (CAPEX and OPEX) - Contribute
towards the development of the Information services strategy, ensuring
that it is in line with the overall Company Strategy - Establishing
written policies and guidelines for effective and efficient Service
delivery - Participating
in the establishment of companywide service delivery standards. - Ensure
that the billing system VAS systems, IN and all interfacing platforms are
operational within the agreed SLAs - Perform
and oversee random data integrity checks on both the prepaid and postpaid
base - Management
of the provisioning and activation processes - Managing
and monitoring the credit control schemes - Ensures
the security of the systems & Subscriber data - Implement
business continuity and disaster prevention and recovery plans on billing
systems, applications and databases - Schedules
and supervises preventive and corrective maintenance of the systems - Oversees
the acceptance tests and commissioning of new installations, expansions or
upgrades - Recommends
plans and dimensioning for expansion of the nodes to cater for subscriber
and/or traffic growth - Monitor
the use of the systems and databases and make recommendations on ways to
improve services provided - Analyze
data from the prepaid billing systems to assure correctness and
authenticity - Motivation
of Key Staff to deliver high quality services - Oversees
the daily operational activities of the Billing & IN team - Capacity
and HR planning of the Billing VAS & IN section - Capacity
planning of all Billing, VAS and IN platforms - To
ensure the VAS Billing & IN team is motivated to deliver high quality
services - Preparation
of budgets and monitor all costs and expenses in the service delivery area - To
manage staff performance management and plan for staff training
Skills & Experience:
- A
University degree in Computer Science, Telecommunication Engineering and
related fields management (server, operating systems, databases etc.) - At
least 7 years’ experience in Information Systems within a
telecommunications business setting. - In
depth knowledge of charging and billing systems, both real time and
offline. Retail (Prepaid and Postpaid) and wholesale (Interconnect and
Roaming) Billing - Proven
experience of financial accounting principles - Hands
on with Operating Systems (Unix/Linux, Windows 2003/2008) to at least
advanced user level - Hands
on knowledge of RDBMS (MySQL, Oracle, MS SQL server) to DBA level - Working
Knowledge of reporting tools. - Proven
experience leading highly specialized technical teams. - Flexible
attitude to working times / arrangements. - Good
leadership and teamwork. - Strong
interpersonal and communication skills. - Good
organizational skills and ability to coordinate multiple tasks
efficiently. - Ability
to work with minimum supervision and extremely focused self-driven,
innovative and creative. - Ability
to build and maintain relationships across different functions and
organizations - Analytical
and solutions focused mindset - Ability
to work under tight deadlines and respond to high-priority situations
to Apply:
All suitable jobs
candidates willing to work with one of Uganda’s leading telecom companies, UTL
should send their applications to:
candidates willing to work with one of Uganda’s leading telecom companies, UTL
should send their applications to:
The Chief Human Resource
& Administration Officer
& Administration Officer
Uganda Telecom
Telephone House
P.O Box 7171, Kampala,
Uganda
Uganda
Deadline: 14th
June 2013
June 2013
For
More Ugandan Jobs, Please Visit https://www.theugandanjobline.com or
find us on our facebook page https://www.facebook.com/UgandanJobline