The Ugandan Jobline

• Offer
  excellent IT support within the agreed time frame to ensure efficient utilization
  of IT services
• Empower
  users with basic troubleshooting and problem resolution through regular
  interaction to increase productivity through use of IT Services.
• Maintain
  a knowledge base on IT problem/incident resolution
• compilation
  and maintenance of an accurate inventory of hardware and software
• Installing
  and performing repairs on company desktops and laptops
• Work
  closely with Systems Administrators and network administrators to
  guarantee system operational efficiency , implementation of software
  patches, and seamless insertion of new technologies into the operational
  baseline
• Timely
  closure of assigned trouble ticket
• To
  maintain the existing PCs and peripherals to standards determined by the
  Team Leader, by performing upgrades, new installations and carrying out
  routine procedures.
• Carry
  out routine preventive maintenance according to agreed schedule
• Ensure
  system and data security is maintained at a high standard, ensuring the
  integrity of the UTL network is not compromised.
• Manage
  service desk tickets, planning and prioritizing systematically to minimize
  backlog and ensure operational efficiency.
• Automation
  of Troubleshooting Process
• Testing
  and evaluating new technology
• Conducting
  electrical safety checks on computer equipment
• To
  redirect or escalate support requests to Second Level support teams
• To
  contribute to ensuring that the Service Desk systems and software are kept
  up to date and Messages are passed on and feedback received promptly.
• To
  assist in the compilation of the Support Centre’s technical documentation,
  guidelines and Procedures and ensure they are disseminated to users.
• To
  maintain personal and professional development to meet the changing
  demands of the job, Participate in appropriate training activities and
  encourage and support staff in their development and training

• A
  Bachelor’s degree in Computer Science, Electrical Engineering or
  Information Technology
• Two
  (2) years relevant IT/industry experience and/or qualifications/experience
  in the following areas: Unix, WAN, LAN, Windows Server, Windows Desktop,
  Microsoft Office, Microsoft SharePoint, Microsoft Exchange Server,
  Microsoft SQL Server
• Professional
  certification is optional but advantageous
• ITIL
  is an added advantage
• Excellent
  oral and written communication skills.
• Effective
  presentation and networking skills.
• Strong
  team and collaborative skills, ability to lead/perform in a team
  environment.
• High
  level of personal energy and willingness to take the initiative in
  planning and organizing daily work.
• Good
  judgment in discerning between priority and non-priority issues.
• Strong
  desire to acquire and apply new skills in a constantly evolving highly
  technical environment.
• Ability
  to deal with ambiguity and stressful situations.
• Ability
  to make decisions independently using logical assumptions and factual
  information.
• Strong
  sense of urgency and drives issues to closure.
• Strategic
  Thinking; Innovation and Creativity; Risk Taking and Risk Management;
  Results Orientation skills. 

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