Job Title: Enterprise Systems Manager
Organisation: Uganda Telecom Limited (UTL)
Duty Station: Kampala, Uganda
Reports to: Head Information Systems
About UTL:
Uganda Telecom is committed to providing exceptional telecommunication services that meet our customer’s needs and improve our efficiency. We now have a vacancy in our organization. We invite you, if you are a self-driven, results-oriented individual, a team player who is keen on a new experience to take up the challenge for an efficient business delivery model.
Job Summary: The Enterprise Systems manager will also maintain and manage Uganda Telecom’s Information Systems, ensure adequate capacity, system availability and excellent user support is provided.
Key Duties and Responsibilities:
- Contribute towards the development of the Information services strategy that is in line with the overall company strategy
- Participate in the establishment of companywide standards for business support systems.
- Manage business continuity and disaster recovery procedures with periodic testing.
- Lead, motivate, coach and advise the enterprise systems team to achieve performance and continual improvement in supporting the Information services users.
- Facilitate user’s capability to use the Enterprise systems and IT services
- Oversee timely resolution of desktop, infrastructure and business support systems incidents, requests and queries
- Oversee the daily operational activities of the Enterprise Systems team.
- Oversee functional and user acceptance testing of system patches
- Setup and configure master data in business support systems
- Give regular updates to users on system functionalities and new IT services
- Coordinate and oversee the IT – Business User relationship and communication
- Coordinate preparation and manage the IT Infrastructure and Enterprise Systems OPEX and CAPEX budgets.
- Provide clear direction and communicate the implication and interdependencies of each functional unit
- Develop, continually monitor and improve the internal core and support processes so as to deliver excellent desktop and business support services
- Coordinate regular cross-functional forums for discussion and resolution of system problems / issues.
Qualifications, Skills & Experience:
- 6 years’ experience of which 3 years in managing the IT function of a reputable organisation; experience in IT service delivery
- Experience with SLA management
- Experience with vendor management.
- Enterprise and Infrastructure management (LAN, WAN, server, operating systems, databases etc.)
- Ability to work under tight deadlines and ability to respond to high-priority situations
- Understanding of the nature of the telecom industry
- Problem solving skills
- Decision making skills
- Strong analytical background
- IT Transition/Change Management
- Strategic planning
- Be self driven
- Be a good team player/leader
How to Apply:
All suitable jobs candidates willing to work with one of Uganda’s leading telecom companies, UTL should send their applications to:
The Chief Human Resource & Administration Officer
Uganda Telecom
Telephone House
P.O Box 7171, Kampala, Uganda
Deadline: 10th June 2013
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