Job
Title: Account
Relationship Manager
Title: Account
Relationship Manager
Organisation: Uganda Telecom Limited (UTL)
Duty
Station: Kampala,
Uganda
Station: Kampala,
Uganda
Reports
to: National
Corporate & Enterprise Business Manager
to: National
Corporate & Enterprise Business Manager
About
UTL:
UTL:
Uganda Telecom is committed
to providing exceptional telecommunication services that meet our customer’s
needs and improve our efficiency. We now have a vacancy in our organization. We
invite you, if you are a self-driven, results-oriented individual, a team
player who is keen on a new experience to take up the challenge for an
efficient business delivery model.
to providing exceptional telecommunication services that meet our customer’s
needs and improve our efficiency. We now have a vacancy in our organization. We
invite you, if you are a self-driven, results-oriented individual, a team
player who is keen on a new experience to take up the challenge for an
efficient business delivery model.
Key
Duties and Responsibilities:
Duties and Responsibilities:
- Maintain
and develop good professional relationships by frequent visits to your
customers so as to strengthen customer loyalty and confidence. - Make
an input into forecast of annual sales so as to meet sales targets.(ensure
monthly and year to – date targets are met). - Implement
the company’s retention program through aggressive and improved
communication and customer care so as to boost the customer base. - Ensure
revenue is collected and manage credit control by effective TOS programs. - (Maintain
the 0 – 60 payment by all your customers). - Acquire
enterprise customers and constantly update them on upcoming products and
services from marketing. - Provide
market intelligence (including SWOT analysis) on top customers and the
competition to enable competitive actions so as to prevent key customers
from switching to rival firms or competitors. - Coordinate
effectively with customer care staff in order to serve customers
effectively in relation to billing, service provision and fault clearance
complaints and any other issues - Prepare
daily, weekly and monthly sales reports and defend them satisfactorily for
timely management action.
Qualifications,
Skills & Experience:
Skills & Experience:
- The
applicant should have a Diploma in Business Administration, Sales
&Marketing or a related field. - Two
(2) or more years experience at an operational level
in a related environment. - Computer
Knowledge in MS Excel, Word, Power Point. - Strong
Interpersonal skills - Organisational
skills - Excellent
communication skills - High
integrity - Customer
care Skills - Strong
analytical skills - Computer
literate - Strong
relationship building skills - Result
oriented - Strong
commercial sense - Proven
report writing skills
How
to Apply:
to Apply:
All suitable jobs
candidates willing to work with one of Uganda’s leading telecom companies, UTL
should send their applications to:
candidates willing to work with one of Uganda’s leading telecom companies, UTL
should send their applications to:
The Chief Human Resource
& Administration Officer
& Administration Officer
Uganda Telecom
Telephone House
P.O Box 7171, Kampala,
Uganda
Uganda
Deadline: 28th
June 2013 at 5:00 PM
June 2013 at 5:00 PM
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