Telecom Jobs – Sales Operations Manager at Smile Communications

Reports to: Head of Sales
About this job
Our client Smile
Communications Ltd is bringing about an internet revolution with the
introduction of its 4G LTE super fast, high quality and reliable internet
access services. Smile is looking for a number of highly experienced, talented
and committed individuals to join their team. Smile is an equal opportunity
employer.
Job Summary: This role will be responsible for
managing support functions essential to sales force productivity in the S&D
functional areas. These will include planning, reporting target/quota setting
and management, sales process optimization, sales training, program
implementation e.g. promotions/activations and sales commission/incentive
programs as well as sales logistics. It will also include daily route planning
for direct sales staff.
Key Duties and Responsibilities:
  • Coordinates sales forecasting,
    planning and budgeting processes used within the sales function.
  • Proactively monitors and strives to
    maintain high levels of quality, accuracy and process consistency in the
    sales function planning efforts.
  • Partners with IT Operations and
    other relevant departments to provide enabling systems/technology to
    support execution of tactical elements and delivery of sales strategic
    goals.
  • Supports the Head of Distribution
    & Sales in the equitable assignment of sales force targets and ensures
    targets are optimally assigned to all sales channels and resources in a
    timely manner.
  • Collates and ensures accurate and
    timely submission of Sales reports and other intelligence essential to the
    sales function. 
  • Recommend revisions to existing
    reports or new report requirements as may be appropriate.
  • Plans and coordinates execution of
    all internal and external sales events including sales campaigns, account
    reviews, activations and daily, monthly and annual sales meetings.
  • Partners with the sales management
    to oversee day-to-day process execution, develop and monitor adherence
     to policy and process guidelines, identifying gaps or problem areas,
    taking corrective action and/or making appropriate recommendations.
  • Provides support and training to the
    sales teams on existing or new sales systems/technology e.g. CRM and
    monitors adherence to required standards.
  • Coordinates training delivery to the
    sales team and sales support staff.
  • Provides input to sales management
     in the development and administration of sales incentive programs
    and liaises with the relevant departments to ensure these are paid in a
    timely manner.
  • Participates in regular continuous
    improvement reviews with distribution and sales team members.
  • Manages all distribution and sales
    relevant logistics processes e.g. ensuring devices and SIM cards minimum
    stock levels are maintained and the product flow from customs to main
    warehouse to sub-warehouses is properly monitored.
  • Ensures proper route planning for
    each direct sales staff every day.
  • Provide any other adhoc duties
    assigned to you from time to time by the Head of Sales & Marketing or
    any other person appointed by the Company for this purpose.
Key Performance
Indicators:
  • Achievement of department strategic
    objectives (e.g. total customer base, gross and net adds).
  • Accountable for on-time
    implementation of sales targets and KPIs.Accurate and timely reporting.
  • Effective and efficient logistics
    network (cost of distribution).
  • Efficient allocation of resources,
    support and training.Compliance with Smile Sales processes.
  • Timely and successful sales event
    execution.
Qualifications, Skills
& Experience:
  • Relevant Degree.
  • At least 5 years experience in
    distribution and sales to the consumer market with at least 3 years field
    experience.
  • Experience in logistics, FMCG and
    marketing will be an added advantage.
  • Strong sales, distribution and
    marketing background preferably in Telecom or FMCG.
  • Strong leadership, communication and
    project management skills.
  • Strong organisational skills with
    superior attention to detail.
  • Excellent analytical and problem
    solving skills with process focus/mindset.
  • Proven ability to manage multiple
    priorities simultaneously.
  • Demonstrated influencing and
    negotiation skills.
  • Strong self starter and able to
    drive initiatives independently.
  • Accustomed to field based rather
    than office based role.
  • Flexible to work long hours and
    weekends with occasional in country travel.
How to Apply:
Please follow the
instructions as stated below as failure to do so could lead to
disqualification.
  1. Send an Application letter and
    CV/Resume.
  2. Merge these two documents into one
    document in either word or PDF format.
  3. Do not attach or send any scanned
    documents, these are sometimes too large for our inbox.
  4. Include the job title and/or
    reference number in the subject line of the email address   and send
    your application by email to smilejobstz@nftconsult.com
Only successful candidates
will be contacted. For all other inquiries please contact our offices directly.
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