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Telecom Jobs – Sales Operations Manager at Smile Communications
Job
Title: Sales
Operations Manager
Title: Sales
Operations Manager
Reports to: Head of Sales
About this job
Our client Smile
Communications Ltd is bringing about an internet revolution with the
introduction of its 4G LTE super fast, high quality and reliable internet
access services. Smile is looking for a number of highly experienced, talented
and committed individuals to join their team. Smile is an equal opportunity
employer.
Communications Ltd is bringing about an internet revolution with the
introduction of its 4G LTE super fast, high quality and reliable internet
access services. Smile is looking for a number of highly experienced, talented
and committed individuals to join their team. Smile is an equal opportunity
employer.
Job Summary: This role will be responsible for
managing support functions essential to sales force productivity in the S&D
functional areas. These will include planning, reporting target/quota setting
and management, sales process optimization, sales training, program
implementation e.g. promotions/activations and sales commission/incentive
programs as well as sales logistics. It will also include daily route planning
for direct sales staff.
managing support functions essential to sales force productivity in the S&D
functional areas. These will include planning, reporting target/quota setting
and management, sales process optimization, sales training, program
implementation e.g. promotions/activations and sales commission/incentive
programs as well as sales logistics. It will also include daily route planning
for direct sales staff.
Key Duties and Responsibilities:
- Coordinates sales forecasting,
planning and budgeting processes used within the sales function. - Proactively monitors and strives to
maintain high levels of quality, accuracy and process consistency in the
sales function planning efforts. - Partners with IT Operations and
other relevant departments to provide enabling systems/technology to
support execution of tactical elements and delivery of sales strategic
goals. - Supports the Head of Distribution
& Sales in the equitable assignment of sales force targets and ensures
targets are optimally assigned to all sales channels and resources in a
timely manner. - Collates and ensures accurate and
timely submission of Sales reports and other intelligence essential to the
sales function. - Recommend revisions to existing
reports or new report requirements as may be appropriate. - Plans and coordinates execution of
all internal and external sales events including sales campaigns, account
reviews, activations and daily, monthly and annual sales meetings. - Partners with the sales management
to oversee day-to-day process execution, develop and monitor adherence
to policy and process guidelines, identifying gaps or problem areas,
taking corrective action and/or making appropriate recommendations. - Provides support and training to the
sales teams on existing or new sales systems/technology e.g. CRM and
monitors adherence to required standards. - Coordinates training delivery to the
sales team and sales support staff. - Provides input to sales management
in the development and administration of sales incentive programs
and liaises with the relevant departments to ensure these are paid in a
timely manner. - Participates in regular continuous
improvement reviews with distribution and sales team members. - Manages all distribution and sales
relevant logistics processes e.g. ensuring devices and SIM cards minimum
stock levels are maintained and the product flow from customs to main
warehouse to sub-warehouses is properly monitored. - Ensures proper route planning for
each direct sales staff every day. - Provide any other adhoc duties
assigned to you from time to time by the Head of Sales & Marketing or
any other person appointed by the Company for this purpose.
Key Performance
Indicators:
Indicators:
- Achievement of department strategic
objectives (e.g. total customer base, gross and net adds). - Accountable for on-time
implementation of sales targets and KPIs.Accurate and timely reporting. - Effective and efficient logistics
network (cost of distribution). - Efficient allocation of resources,
support and training.Compliance with Smile Sales processes. - Timely and successful sales event
execution.
Qualifications, Skills
& Experience:
& Experience:
- Relevant Degree.
- At least 5 years experience in
distribution and sales to the consumer market with at least 3 years field
experience. - Experience in logistics, FMCG and
marketing will be an added advantage.
- Strong sales, distribution and
marketing background preferably in Telecom or FMCG. - Strong leadership, communication and
project management skills. - Strong organisational skills with
superior attention to detail. - Excellent analytical and problem
solving skills with process focus/mindset. - Proven ability to manage multiple
priorities simultaneously. - Demonstrated influencing and
negotiation skills. - Strong self starter and able to
drive initiatives independently. - Accustomed to field based rather
than office based role. - Flexible to work long hours and
weekends with occasional in country travel.
How to Apply:
Please follow the
instructions as stated below as failure to do so could lead to
disqualification.
instructions as stated below as failure to do so could lead to
disqualification.
- Send an Application letter and
CV/Resume. - Merge these two documents into one
document in either word or PDF format. - Do not attach or send any scanned
documents, these are sometimes too large for our inbox. - Include the job title and/or
reference number in the subject line of the email address and send
your application by email to smilejobstz@nftconsult.com
Only successful candidates
will be contacted. For all other inquiries please contact our offices directly.
will be contacted. For all other inquiries please contact our offices directly.
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