The Ugandan Jobline

• Vet
  salary instructions received to ensure that they are in line with
  operations policies.
  Escalate payments that have discrepancies in following the FTOS policy to
  the team leader- payments processing
• Handle
  failed payments (Including EFTS, RTGS and TTS) received over Integrator
  and ensure that they are forward to the next processing team in a timely
  manner.
• Capture
  work on the system (FCR) as required and in Sybrin acting in the capacity
  of branch maker or call over official as requested.
• Ensure
  that the proper end of day reconciliations have been done i.e work
  received and work processed.
• Sort
  all outward SWIFT messages automatically printed and ensure that there is
  a robust filing system in place for reference and provision of customer
  advices.
• Act
  as back up for RTGS and SWIFT processing in case off shore team is unable
  to do the same.
• Call
  over work processed on the previous day to ensure that any errors are
  identified and corrected in a timely manner.
• Maintain
  Error log and ensure timely resolution of any issues identified
• When
  performing the RMU role in I & W, Monitor the RMU queue in Sybrin to
  ensure that there is timely flow of work, compile MI on errors and receipt
  of physical TTs and RTGS scanned from branches.
  Also carry out daily fraud checks on hard copies of payment instructions
  scanned through I & W to ensure that document scanned is the same as
  physical copy.
• When
  acting in position of records management champion, maintain the sections
  data sheet for documents off and on site both in hard and soft copy.
• Ensure
  that proper filing is in place for documents on site and that access to
  records is restricted.

• Generate
  daily MI in order to identify any performance gaps.
• Participate
  in snap checks as assigned by team manager
• Ensure
  prompt response to both internal and external customer queries
  
  
  
  

• Outstanding
  personal and team organisation skills.
• Strong
  communication skills.
• Strong
  interpersonal, team working and relationship skills.
• Good
  coaching and counselling skills.
• Good
  numeric skills.
• Quality
  conscious.
• Keyboarding
  / PC skills.
• Knowledge
  and accreditation in FTOS policy

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