The Ugandan Jobline

• Installs,
  upgrades, configures and troubleshoots desktop operating systems as
  required by dependent services.
• Installs,
  upgrades, configures and troubleshoots desktop applications e.g. Microsoft
  Office and other specialist applications as required by dependent
  services.
• Installs,
  upgrades, configures, backs up and troubleshoots Microsoft Exchange, Safeboot,
  and file and print, FOS, Symantec antivirus and other such servers.
• Installs,
  upgrades, configures and troubleshoots desktop resources e.g. phones,
  printers, scanners, faxes, Card and PIN systems as required by dependent
  services.
• Monitors
  resource utilization and performance of above servers and resources and
  plans / executes preventive or corrective actions to maintain high
  efficiency levels.
• Ensures
  that all PCs are duly protected with up-to-date antivirus definitions.
• Regularly
  monitors the incidence, trends, status and speed of resolution of
  enquiries and problems and is pro-active in devising improvements and
  recommending changes to systems, products or services.
• To
  ensure all ATMs are operating effectively, thereby providing the highest
  level of ATM availability and performance.
• To
  ensure change management procedures are adhered to when installing or
  upgrading software.
• Provide
  high level of functional expertise to resolve major complex live business
  problems relating end user hardware.
• To
  provide second line support for end user hardware and ATMs; reviewing and
  providing advice on parameter settings.
• To
  ensure information security guidelines are implemented as prescribed by
  group information security.
• Play
  a part in conducting UAT and OAT of end user installations.
• Play
  a role in supporting various projects at different stages.
• Support
  business in converting their requirement to IT applications.
• To
  manage migration related activities.
• To
  supervise maintenance of End User hardware

• Work
  closely with Release Analysts
• Review
  releases and assign appropriate release testing tasks
• Compile
  and review the Testing Deliverables
• Conduct
  installation procedure tests
• Participate
  in functional, performance, and integration testing results
• Coordinate
  user acceptance testing
• Coordinate
  back out testing
• Conduct
  supporting documentation review
• Compile
  test results
• Conduct
  release test review
• Coordinate
  post release testing
• Validate
  and communicate results of testing activities

• Build
  relationship with country IT Risk and Governance team and provide support
  wherever required.
• Contribute
  and deliver to the improvement of the risk profile by delivering improved
  governance, risk management, controls and compliance requirements.

• Responsible
  for driving own Performance Development, collating relevant documentation,
  preparing for and arranging reviews.
• By
  utilizing skills matrix, identify training and development requirements,
  formulating own plan to be agreed with team leader. Responsible for
  ensuring own plan is completed within agreed timescales.
• Undertake
  all necessary training in order to perform the role to the required
  standards, including gaining accreditation where appropriate. 

• At
  least 4+ years experience in developing, implementing/integrating a
  standard desktop build, in a sizeable organisation with a global footprint
  (30000+ employees), which provides a functional and serviceable platform
  for the business, across multiple hardware and software platforms.
• Exposure
  to the Banking/ ICT Industry
• A
  thorough understanding of technology strategic issues in the banking or
  financial services sector
• ITIL
  V2/V3 experience
• Communicate
  effectively with business analysts, project leadership, architects,
  developers and others across the organization
• Work
  collaboratively across the business and IT communities by working
  cooperatively with others to accomplish department and project objectives
• Be
  seen as a team player that exhibits critical thinking and confidence and
  has credibility across the project team
• Thin/Slim
  client technologies, Desktop hardware and associated peripherals
• Experience
  in the Banking/ ICT Industry
• Proven
  track record in a similar role
• International
  working experience
• Projects
  management on large to medium size projects
• Proven
  track record with requisite experience in similar environment
• ITIL
  V2/V3 Foundation level
• Delivering
  results and meeting customer expectations
• Adapting
  and responding to change
• Working
  with people
• Planning
  and organising
• Deciding
  and initiating action
• Applying
  expertise and technology
• Leading
  and supervising
• Deciding
  and initiating action
• Knowledge
  of  Operational Management Principles and Practices  (Advanced)
• Knowledge
  of  People Management principles and practices  (Advanced)
• Knowledge
  of  Financial Management principles and practices  (Solid)
• Knowledge
  of  Risk Management principles and practices  (Solid)
• Leadership
  Skills (Advanced)
• Analytical
  Skills (Solid)
• MS
  Office Skills (Solid)
• Stakeholder
  Management Skills (Solid)

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