IT Banking Jobs – Application Support Analyst at Barclays

  Banking Jobs in Uganda, Information Technology (IT) and Data Jobs in Uganda, Uncategorized

Organisation: Barclays Bank
Job Ref: Application Support Analyst – 00095839
Duty Station: Kampala, Uganda

Key Duties & Responsibilities:
1. Service
(Applications) Availability: The prime responsibility is for maintaining the availability
and reliability of applications to ensure that IT can effectively meet service
targets in accordance with planned business objectives.
Key Outputs:
  • Provide
    a range of application availability reporting to ensure that agreed levels
    of availability, reliability and maintainability are measured and
    monitored on an ongoing basis
  • Successfully
    facilitate delivery of changes to reports needed by the business and
    ensure that reports and their dependencies are made available for the
    business.
  • Provide
    holistic support of application availability to Business Users
  • Take
    actions to achieve reductions in frequency and duration of incidents that
    impact application availability
  • Ensure
    shortfalls in application availability are recognized and appropriate
    corrective actions are identified and progressed
  • Take
    action on agreed appropriate actions with Line Management to maintain or
    improve application availability levels
  • Initiate
    and coordinate actions required to maintain or improve availability of
    applications
  • Act
    as a coordination point for changes to applications when needed
  • Maintain
    an awareness of technology advancements and best practices that support
    application availability
2.  Test Management: Responsibility is to ensure
that proper testing occurs for all Application changes released into the
production environments as assigned to you by Line Management.
Key Outputs:
  • Work
    closely with Release Analysts
  • Review
    releases and assign appropriate release testing tasks
  • Compile
    and review the Testing Deliverables
  • Conduct
    installation procedure tests
  • Participate
    in functional, performance, and integration testing results
  • Coordinate
    user acceptance testing
  • Coordinate
    back out testing
  • Conduct
    supporting documentation review
  • Compile
    test results
  • Conduct
    release test review
  • Coordinate
    post release testing
  • Validate
    and communicate results of testing activities
3.  Risk Management
  • Build
    relationship with country IT Risk and Governance team and provide support
    wherever required.
  • Contribute
    and deliver to the improvement of the risk profile by delivering improved
    governance, risk management, controls and compliance requirements.
4. People
Management
  • Responsible
    for driving own Performance Development, collating relevant documentation,
    preparing for and arranging reviews.
  • By
    utilizing skills matrix, identify training and development requirements,
    formulating own plan to be agreed with team leader. Responsible for
    ensuring own plan is completed within agreed timescales.
  • Undertake
    all necessary training in order to perform the role to the required
    standards, including gaining accreditation where appropriate.
Qualifications, Skills & Experience:
  • Undergraduate
    or higher
  • 3
    years IT experience minimum
  • ITIL
    v3 Certification
  • Minimum
    5-10  years experience in IT exposure
  • Minimum
    of 2 year service management experience
  • Translate
    Bus Requirements to Tech Solutions (Solid)
  • Negotiation
    Skills (Solid)
  • Strategic
    Thinking (Solid)
  • ITIL
    – Governance Framework (Solid)
  • Communication
    Skills (Written and Verbal) (Solid)
  • Subject
    matter expertise (Solid)
  • Understand
    the IT service delivery within a corporate environment (Advanced)
  • Conceptual
    thinking skills (Solid)
  • Ability
    to analyse, make decision and initiate act (Solid)
  • Deciding
    and initiating action
  • Learning
    and researching
  • Entrepreneurial
    and commercial thinking
  • Relating
    and networking
  • Adapting
    and responding to change
  • Persuading
    and influencing
  • Creating
    and innovating
How to apply:

If you feel challenged by any of the above positions, and believe you can
deliver on key deliverables as outlined above, upload your application letter,
current curriculum vitae and photocopies of academic certificate to our
recruitment website detail below:

https://barclays.taleo.net/careersection/2/moresearch.ftl?lang=en_GB


NB: Barclays is an equal opportunity employer that recruits, develops and
promotes people on merit, and rewards outstanding performance, regardless of
background and gender.

For queries contact us on 0417122453 or email: barclays.uganda@barclays.com

Deadline: 30th May, 2013

For
More Ugandan Jobs, Please Visit https://www.theugandanjobline.com   or
find us on our facebook page https://www.facebook.com/UgandanJobline

Related Jobs