US Embassy Jobs – Passport and Citizenship Assistant

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Organisation: U. S. Mission, Uganda
Vacancy Number: 038/2013
Job Summary: Incumbent is the initial point of contact for all U.S. citizens seeking American Citizen Services from the U.S. Embassy.
A copy of the complete position description listing all duties and responsibilities is available on http://kampala.usembassy.gov/job_opportunites.html
Key Duties and Responsibilities:
·         Prepares passport, report of birth, and other cases for Consular Officer.
·         Supports Consular Officer in providing Special Citizen Services in emergency cases.
·         Provides excellent customer service to all clients.
·         Maintains a thorough understanding of complex citizenship and nationality law and consular regulations and procedures.
·         Uses excellent communication skills to explain laws and procedures to the public, both orally and in writing
Qualifications & Experience:
NOTE:  All applicants must address each selection criterion detailed below with specific and comprehensive information supporting each item.
Education required: Completion of secondary school (both O’ and A’ levels) is required. Completion of a diploma in social sciences, public administration and management, secretarial, development studies, law, education, human resources management, project planning, languages or business administration is required.
Work Experience required:  Three years progressively responsible experience in an office and/or public service environment is required.
Language required:  Level IV (fluent) English ability (written, spoken and reading) and Level III (good working ability) to translate any two of the following local languages- Luganda, Lusoga, Lugisu, Iteso, Alur, Runyankole, Lunyoro, Lukyiga, Luo, Langi and Swahili is also required.
Knowledge required:  Good knowledge of operating procedures in a professional and busy working environment, and familiarity with local laws and practices pertinent to the work performed is required.

Skills and Abilities required: 
·         Skill in personal computing and word processing is required, as well as skill with database management and internet resources.
·         Ability to work under continuous pressure, deal with the public in a tactful and sensitive manner, write clear and concise correspondence, and use local resources to research legislation and policy is required.
How to Apply:
Interested candidates for this position must submit the following for consideration of the application:
1.  Universal Application for Employment as a Locally Employed Staff or Family Member (DS-174).
2.  A combination of both; i.e. Sections 1-24 of the UAE along with a listing of the applicants work experience attached as a separate sheet.
3.  A current resume or curriculum vitae.
4. Candidates who claim US Veterans preference must provide a copy of their Form DD-214 with their application.  Candidates who claim conditional US Veterans preference must submit documentation confirming eligibility for a conditional preference in hiring with their application.
5.  Any other documentation (e.g. essays, certificates, awards) that addresses the qualification requirements of the position as listed above.
SUBMIT APPLICATION TO
Human Resources Office
By email at KampalaHR@state.gov . 
ONLY ELECTRONIC SUBMISSIONS WILL BE ACCEPTED AND ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.
Please use standard file types such as Microsoft Word (.doc) and Adobe Acrobat (.pdf) and please send all documents in one file attachment.
Telephone:  0414-259-791/5
Deadline:  10th April, 2013
The US Mission in Kampala provides equal opportunity and fair and equitable treatment in employment to all people without regard to race, color religion, sex, national origin, age, disability, political affiliation, marital status, or sexual orientation.  The Department of State also strives to achieve equal employment opportunity in all personnel operations through continuing diversity enhancement programs.
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