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• Ensure that all the activities relating to the Centre are well managed in accordance with the Standard
• Operating Procedures, Business Model, contractual targets and budgets.
• Ensure that the centre staff gets engrained in the business mindset and are able to demonstrate it.
• Inspire and transform the Centre activities into sustainable ventures by ensuring that the centre team has all the required facilitation (supplies, Transport, Communication, training, compliance documents, right data collection tools, etc.) relating to their duties.

• Work with the regional manager to ensure the Centre indicators are well drafted, disseminated and reviewed.
• Put clear, high quality plans that will lead to increased client flow and service income in comparison to the set targets.
• Manage corporate and insurance clients in an organic and sustainable manager.
• Proactively advice and mentor Centre staff in business management, results orientation, compliance to set processes & procedures, critically assess and take on new opportunities.
• Regularly track Centre performance and make necessary adjustments in time.
• Hold regular review meetings with centre staff and other relevant staff.
• Participate in quarterly review meetings to ensure that progress against targets of the Centre is achieved.

• Work with Medical Development Team to ensure that set clinical standards/protocols are understood, disseminated and upheld by your Centre team.
• Ensure high quality service standards are maintained and high level of client satisfaction is achieved
• Work with Regional Manager to ensure regular and effective supervision by both Operations and MDT teams to check adherence to set protocols.
• Ensure that the clients remain at the centre of everything we do and that clients are always properly counselled on their rights, treatment methods and choices, with appropriate referral whenever suitable.
• Ensure that your Centre Team maintains an effective referral system for the treatment of clinical complications, including the dissemination of MSU’s hotline services to prospective clients.
• Work with MDT to ensure that your Centre team members are properly oriented, trained and that the necessary clinical skills of the team members are apt, in accordance to MSI, MDT clinical guidelines and procedures.

• Provide the leadership and guidance to all team members to enhance their individual and team productivity.
• Directly manage and supervise the performance of all your staff at the Centre.
• Build a team of motivated, innovative, and productive team members.
• Motivating, coaching, training and continuously setting and reviewing KPIs for all Centre team members.
• In collaboration with the Regional Manager and Human Resources Department, participate in the recruitment, performance monitoring, team motivation, and support of personal development of Centre team members.

• Ensure high standards of operational efficiency and effectiveness with clear, transparent systems in place.
• Manage the Centre teams ensuring they follow strict, consistent and documented procedures relating to clients, working hours, income and expenditure, and the management of stock, equipment and assets.
• Collaborate with the Procurement & Logistics Manager in consultation with the Regional Manager to ensure that an effective system for the supply of commodities and avoidance of stock-outs to Centres is in place.
• Ensure effective systems for the timely and accurate management and reporting of information through efficient collection, analysis and reporting of data from the Centre teams.
• Manage financial and stock control systems for the prevention and detection of fraud
• Ensure compliance to MSI set standards and procedures/policies.
• Ensure compliance to relevant Government standards and policies at all times.

• Collaborate and participate in the development of communication and promotional plans and activities with the Integrated Marketing team.
• Collaborate with other MSU team members to ensure organisational efficiency and leveraging on already existing resources to deliver services better.
• Collaborate with other MSU team members to promote innovation and effective ways of delivering services, boosting team morale, fostering oneness and promotion of MSU’s vision, mission and values.
• In liaison with the Integrated Marketing Manager, assist with the development of effective BCC and referral strategies.
• Working with the RM&E team, gather evidence regarding Centre related activities, adjusting activities as required, achieving strategic and operational objectives.
• Input strategic and operational thinking around the optimization of MSU’s centers network.

• In liaison with the Regional Manager and External Relations manager, represent MSU (where relevant) in meetings with external stakeholders, presenting MSU evidence, of our successes and learning.
• In consultation with the Regional Manager collaborate with and influence external stakeholders to utilize MSU service channels, especially the centers.
• Engage in relevant policy fora relating to Centre service delivery activities.
• Participate where relevant in activities promoting your Centre.
• Work closely with the Regional Manager and External Relations Manager to develop new business development opportunities relating to MSU’s Centre activities.

• University Degree or its equivalent (a business related Degree is an added advantage).
• Courses relating to business management, customer care, service Marketing, general Management.
• At least 3 years of experience running a business.
• Knowledge and experience in the health Sector is an added advantage.
• Computer Literacy (MS Packages).
• Skills
• Excellent oral and writing abilities.
• Strong business orientation.
• Strong people management skills
• Good team player.
• Able to think strategically
• Good planner
• Able to manage and motivate teams to achieve targets.

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