Job Title: Receptionist
About AIG: American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States.
Job Summary: This position is responsible for the professional and efficient managing of visitors, customers, telephone calls and messages, as well as a variety of clerical duties that support customer services, information and referral and the operation and presentation of a professional office.
The receptionist being the first contact with clients of AIG Uganda, the first impression is of utmost importance. Giving the customer professional and superior service is a pre-requisite for good business and positive image for the company. This being a sensitive area, it requires patience and tact in dealing with both internal and external customers.
Key Duties and Responsibilities:
1. Customer Service
1. Customer Service
- Supervision and full control of all direct & indirect calls, incoming and out going calls with turnaround time of two minutes
- Promptly, accurately, professionally and courteously receives 100% of all telephone calls and visitors.
- Promptly, accurately, professionally and courteously assesses 100% of received calls/inquiries and directs and/or records and relays messages.
- Signs for deliveries when necessary and notifies recipients.
- Answer all incoming calls and forward or direct them to the proper office or person in the office.
- Responsibility of keeping reception area free & clean, awareness of staff movements, preparing the impressive e-mails, drafting letters and generating the clerical data.
- Knowledge of call transferring, screening & directing calls, good sense of holding customer on the phone and receiving the supply at the front end of the office.
- Act as an official reliever to the managing director’s personal assistant
- Retrieve and dispatch all incoming and outgoing faxes
- Opens and legibly and appropriately stamps, as applicable, delivered mail and sorts into appropriate folders for distribution.
- Performs routine office tasks necessary for the operation and presentation of a professional office as observed by the supervisor.
- Assists in other duties as needed and directed.
2. Audit and Compliance
- Ensure adherence to audit and compliance requirements
- Any other duties as assigned by the manager
Qualifications, Skills & Experience:
- Undergraduate degree
- 1-3 years experience in a similar role
- Time Management
- Verbal and written communication
- Interpersonal skills
- Computer Skills
How to Apply:
Please Visit website below to review job requirements further and click apply now if contented that you meet requirements
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