MTN Uganda Jobs – Service Centre Manager

Reports to: Service Centre Operations Manager
About MTN Uganda:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: To cultivate a high unrivaled quality service and sales culture by providing distinguished customer service to all MTN customers in line with the MTN Quality Seal.
Key Duties & Responsibilities:
Prime responsibilities of the position:
·         To maintain the service centre look and feel as per the approved Corporate Identity.
·         To coordinate the recruitment of the service centre staff.
·         To manage the safe custody of the monies collected at the service centre.
·         To manage the safe custody of stock by formulating and implementing controls around stock management.
·         To develop and implement Service centre operational procedures and guidelines
·         To coordinate the attainment of the service centre sales targets through offering unrivaled service, maintaining stock levels and staff knowledge ability.
·         To draw up service centre operational budgets and manage the opex spend
·         To plan and foster implementation of staff leadership development through the Personal Development Program (PDP).
·         To manage the customer experience through the development and implementation of a customer management plan.
·         To manage employee performance in the service centre.
·         To recommend training and development interventions and follow through to resolution to enhance performance.
·         To manage and maintain policies and procedures.
Qualifications, Skills & Experience:
The applicant must possess the following;
·         Bachelor’s Degree in a business related Field.
·         A minimum of 1 year experience in a service oriented customer environment.
·         He/she must have demonstrated skills in data technologies and sales.
·         More than one year’s driving experience using manual vehicles.
·         Ability to speak English and a second local language.
·         Other skills and attributes
·         People management, financial and stock management skills.
·         Good interpersonal and problem solving skills.
·         Commitment to quality and high performance.
·         Resilience, self-motivation and flexibility.
·         Ability to work under minimum supervision.
·         Ability to learn and unlearn.
How to Apply:
MTN Uganda is an equal opportunity Employer. Interested candidates should send their Job Applications with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview) and names and addresses of three referees addressed to the: Recruitment Officer, MTN- Uganda, P.O Box 24624, Kampala, not later than Thursday March 28, 2013.
NB: Only successful candidates will be contacted.
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