Organisation: Uganda Development Bank
Reports To: Director MIS
Job Purpose: The Job holder will be required to support and ensure proper computer operations and regular computer maintenance, new hardware installation, and operational support.
Key Duties & Responsibilities:
· Evaluate documented resolutions and analyze trends for ways to prevent future problems.
· Install and configure systems such as ERP and other infrastructure applications.
· Research and recommend innovations, and where possible automated approaches.
· Assists with technology planning through ongoing research.
· Field incoming help requests from end users via both telephone and work orders in a courteous manner.
· Document all pertinent end user identification information, including name, department, contact, information and nature of problem or issue.
· Record, track ,and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken through to the final resolution.
· Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications.
· Develop help sheets and knowledge base articles for end users.
· Support on going maintenance and redesign of office equipment.
· Install, de-install and relocate computer equipment & peripherals.
· Troubleshoot and resolve hardware and software problems with high degree of proficiency.
· Assist with computer preparation and support installation of network firewalls.
· Communicate with vendors on warranty and repair issues;
· Remove computers with hardware problems to our campus repair locations.
· Support routine Mac and PC hard disc imaging.
· Maintain both paper and online records of repairs and work completed.
Qualification, Skills and Experience:
· Honors Degree BSC or equivalent
· Systems and database administration/engineer certification in Unix, cisco or Microsoft.
· Minimum of 5 years experience in similar position
How to Apply:
If you believe you meet our requirements and you desire to join our team , please send your application , detailed curriculum vitae and copies of all academic credentials .
If you believe you meet our requirements and you desire to join our team , please send your application , detailed curriculum vitae and copies of all academic credentials .
The Director Human Resource & Administration
Uganda Development Bank Ltd
Plot 6 Nakasero Road ,
Rwenzori Towers , First Floor Wing B
P. O. Box 7210
Kampala
Tel:256 -414-355 530
Deadline: 15th March 2013
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