IT Telecom Jobs – Technical Support Engineer at Roke Telkom

  Information Technology (IT) and Data Jobs in Uganda, Telecommunication Jobs in Uganda, Uncategorized
Organisation: Roke Telkom
Key Duties & Responsibilities:
·         Supervision of Cu product offering. Coordination of Fibre Infrastructure for service delivery.
·         Conduct Customer Site Surveys and Pre-installation Checks.
·         Configuration of Customer Premises Equipment for Roke Telkom Service, this refers to both Roke Telkom equipment and Customers’ Equipment.
·         Handle Escalations from the NOC as second Tier of the support.
·         Management of Bills of Materials for all access network requirements.
·         Management of Roke Telkom Spare Inventory with Supervision of the C.T.O, including forecasting the needs for Spare Holding.
·         Requisition and accountability of petty cash for field activities.
·         Reporting on customer experiences and continuous technical account management.
·         Pre-sales and Post Sales Support. for Roke Telkom Customers.
·         Supervision of installation of Roke Telkom transmission infrastructure, both wired and wireless, as required.
·         Continuous maintenance of Roke Telkom transmission infrastructure both wired & wireless as required.
Qualifications, Skills & Experience:
·         A Bachelor’s degree in IT
·         A certification in a relevant field
·         Project Management Skills, a certification is an added advantage
·         A hands-on management style and proven experience of managing and motivating a team.
·         Excellent relationship account management skills, communication and ‘people skills
·         Ensure high levels of customer satisfaction
·         Good planning and organizational skills
·         A minimum 3 years of relevant experience, Telecom or ISP background is an added advantage.
·         Avail driving license.
How to apply:
Address all applications by email to: admin@roketelkom.co.ug.
Only shortlisted candidates will be contacted.
Deadline: Friday 22nd February 2013

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