Job Title: Technical Support Engineer
Organisation: Roke Telkom
Key Duties & Responsibilities:
· Supervision of Cu product offering. Coordination of Fibre Infrastructure for service delivery.
· Conduct Customer Site Surveys and Pre-installation Checks.
· Configuration of Customer Premises Equipment for Roke Telkom Service, this refers to both Roke Telkom equipment and Customers’ Equipment.
· Handle Escalations from the NOC as second Tier of the support.
· Management of Bills of Materials for all access network requirements.
· Management of Roke Telkom Spare Inventory with Supervision of the C.T.O, including forecasting the needs for Spare Holding.
· Requisition and accountability of petty cash for field activities.
· Reporting on customer experiences and continuous technical account management.
· Pre-sales and Post Sales Support. for Roke Telkom Customers.
· Supervision of installation of Roke Telkom transmission infrastructure, both wired and wireless, as required.
· Continuous maintenance of Roke Telkom transmission infrastructure both wired & wireless as required.
Qualifications, Skills & Experience:
· A Bachelor’s degree in IT
· A certification in a relevant field
· Project Management Skills, a certification is an added advantage
· A hands-on management style and proven experience of managing and motivating a team.
· Excellent relationship account management skills, communication and ‘people skills
· Ensure high levels of customer satisfaction
· Good planning and organizational skills
· A minimum 3 years of relevant experience, Telecom or ISP background is an added advantage.
· Avail driving license.
How to apply:
Address all applications by email to: [email protected].
Only shortlisted candidates will be contacted.
Deadline: Friday 22nd February 2013
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