Job Title: End User Engineer
Our client Wipro is an IT Company and is seeking to recruit result driven and motivated individuals for the Vacancy above;
Key Duties and responsibilities;
· Responsible for all End User Support Devices- Desktops, Laptops & Printers.
· Attend all meeting were End User support issues are required
· Software installation & Configuration – OS, Microsoft office, MS-Outlook & other MTN related applications. Joining the systems in Domain.
· Troubling shooting of OS, Microsoft office, MS-Outlook & other MTN related applications for End User devices.
· Troubleshooting of all Hardware for End User Support Devices.
· Installation, Configuration of Desktops, Laptops & Printers.
· Disk space management
· Responsible for Antivirus & Patch Management on End user support devices.
· Responsible for End-user Asset Management and Reporting
· Remote location visit and support. (Service Center & Branches).
· Represent End User issues on Project Management teams
· Patch Management on Controllers
· Management of vendor deliverables where services are provided externally.
· Pro-active alerts in case of storage hardware failures
· Keep an active Asset List |
Vendor Management |
· Monitoring |
· Responsible for call update & closure in the tool.
· Need to prepare reports on End user support where required |
· Monitoring |
· Responsible for call update & closure in the tool.
· Need to prepare reports on End user support where required |
HUB Processes: |
· Notification to MTN HUB team on any backup failures
· Preparation of RCA for the incidents
· Implementation of Changes based on Hub processes
· Keeping Service Desk aprsied on all SAN issues
· Ensure the closing of End User related audit points
· Ensure that there is conformity to the ITIL processes setup the the HUB This includes Change, Problem, Incident Management, Performance Management etc)
· Implementing Best Practice for End Users devices including Capacity Planning
· Notifying the MTN on major incidents occurred
· Providing Reports to MTN / Program Manager as agreed with MTN
· Updating MTN On periodic intervals on issues
Licenses:
· Appraise the IT senior manager on all License issues in your area
· Appraise the IT senior manager on all contract issues in your area
· Security
· Ensure that all Laptops and Desktops are on the LAN and abide with the MTN SEA HUB Policies |
How to Apply:
Please follow the instructions as stated below as failure to do so could lead to disqualification.
1. Send an Application letter and CV/Resume.
2. Merge these two documents into one document in either word or pdf format.
3. Do not attach or send any scanned documents, these are sometimes too large for our inbox.
4. Include the job title and/or reference number in the subject line of the email address and send your application by email to [email protected]
5. Only successful candidates will be contacted. For all other inquiries please contact our offices directly.
Deadline: 24th December, 2012
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